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Growth Hub

Learn about the latest innovations and tried-and-true techniques to help your business grow.

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18 min

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Customer Success

7 Secrets for Using AI to Improve Customer Experience

It’s no secret that AI can streamline customer experience processes and boost profitability, but learning how to leverage it is another issue altogether. That’s why we’ve put together our seven secrets, aimed at any company interested in using AI to improve customer experience. You don’t need to be a tech genius to get started, so let’s go.

10 min

September 15, 2022

Goal-Oriented Project Management

10 questions project managers should ask in a project analysis session before a project begins

Issues that are left unchecked snowball and end up derailing your project, when you could have saved yourself all that trouble with a few simple questions at the outset. That’s why we’re here with some common sense questions for project managers that set the stage for success.

9 min

September 13, 2022

Sales & revenue growth

How to Handle Indecisive Customers?

Anyone who has spent more than 20 minutes in a sales or customer service department will know that indecision can be seriously frustrating. You’ve got targets to hit, an ever-shortening lunch break, and you’d rather be anywhere else than listen to someone jump between ideas with no clear sign of making a decision.

9 min

August 25, 2022

Inspiring Leadership

How to Develop Your Leadership Skills

You’ll have heard it all before. Clear communication, strong people skills, good decision making, and so much more. So, let's explore how to develop leadership skills that promote a healthy and prosperous working environment.

10 min

August 24, 2022

Team & HR Growth

HR Automation: What it is and why it will shape the future of HR

In this article we’ll be sticking to the key concepts of automation and how it will change the game. First we’ll cover the question “what is HR automation?”, before exploring its future and discovering how to automate HR processes.

10 min

August 22, 2022

Inspiring Leadership

Building Trust in Teams: 10 Ways to Establish Leadership Credibility

If you’ve just moved into the managerial world, started a job in a new company, or you’ve simply plateaued and want to rediscover how to build trust with your team members, this article is for you. It will offer 10 strategies, some on a personal level, others on an organizational level, that will inspire trust in you as a manager and help you establish leadership credibility.

10 min

August 18, 2022

Inspiring Leadership

How to Handle Negative (Employee) Feedback as a Leader

Employee feedback is crucial to both the technical growth of the labor pool and the continuing progression of the business. That being said, receiving comments at work has its drawbacks. Even though people all enjoy favorable comments, it can be difficult to accept criticisms politely. While a leader may rarely want to hear such deficiencies, constructive feedback is an essential component of training and development and is useful for enhancing efficient leadership.

13 min

August 17, 2022

Master AI through these 10 prompts

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Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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