Overwhelmed by the ever-increasing customer expectations? In the new world of big data, smart retailing is all about Customer Relationship Management. Bitrix24 helps create seamless and personalized shopping experiences that lead to better sales, increase brand loyalty, and boost sales conversions. Win customers over by revealing hidden needs and building deeper connections.
Bitrix24 Features
Bitrix24 can help you manage your retail business better. With more organization and better record-keeping abilities, our customer database software can help you maximize your pipeline management.
Omni-channel Customer Service
Using our customer database software will help service your customer service department. Expand your capabilities with bots and AI on your website too.
Website Builder
Most retail businesses require a website. If you do not have a website yet, our software can help you build one for free. Add all the features you need too!
Sales Analytics
How your website performs and the way visitors find your site is important information to use for retail. Track your analytics and gain valuable insights into marketing plans.
Marketing Automation
Compiling your customer database software will help you leverage your marketing efforts to potential buyers.
Lead Tracking and Web Forms
Bitrix24 helps your pipeline management by capturing leads, gather information, analyze data, and better customize your marketing efforts to your crowd.
Invoices Inside the CRM
Keep all your work on one central platform with the ability to create invoices and improve sales tracking.
Chatbot & AI Support
Communicate with your site visitors more easily by installing Bitrix24 chatbot and AI. This support extends your company’s capabilities.
Mobile App
Access your customer database software from anywhere with the Bitrix24 mobile app. Everything available on your desktop is accessible from your app.
File Sharing & Storage
Easily share information across departments or teams with file sharing and storage. Storing information on your free Bitrix24 cloud space helps you organize and manage it.
Reports & Sales Funnels
Use our customer database software to create accurate reports faster and oversee sales funnels in the pipeline management process.
Email Marketing
Reach out to potential and current customers with an email marketing campaign. All you need to complete this job is included in your Bitrix24 tools.
«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»
Business Insider
Benefits of Bitrix24
Creating a business requires a lot of work. Using the right tools can benefit your business by helping you get more done in a more efficient way. Every company can easily customize its customer database software to fit the company’s needs. Some of the benefits retail businesses can expect from Bitrix24 include:
- Get a 360-degree view onto each interaction.
- Master the entire customer lifecycle and close sales faster.
- Inspire the team to deliver outstanding customer experience with shared workspace and universal contact center.
- Meet customers where they are with multiple communication options.
- Deliver more absorbing, immersive, and personalized experiences.
Bitrix24 FAQ
What is Bitrix24?
Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.
How do I get started with Bitrix24?
To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.
How much is Bitrix24?
Bitrix24 has 4 membership plans:
- FREE. Unlimited users, free forever, limited functionality.
- BASIC. Up to 5 users, £45/mo, great for small businesses and sales teams.
- STANDARD. Up to 50 users, £93/mo, perfect collaboration for your entire company.
- PROFESSIONAL. Unlimited users, £186/mo, advanced sales and business process automation.
- ENTERPRISE. Up to 10,000 users, starting from £374/mo, digital transformation tools for large businesses and enterprises
Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.
What devices can I use Bitrix24 on?
You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).
Will my data be safe with Bitrix24?
As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.
What are the access levels in Bitrix24?
Here they are:
- Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
- Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
- Administrator: the user who has been granted administrative access to the account.
- Extranet user: marked with the Extranet icon and have limited access to your account.