Telephony

One System for All Internal and External Communications

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The phone keeps ringing, but you’re still a few contacts short of filling in your client database? If only there was a way of integrating your phone system with a CRM! Our telephony solution does exactly that, but wait, there’s more: you’ll never miss another call or fail to record the client info you received. Track every conversation, then store it directly to our CRM for further use. With Bitrix24, exceptional customer service and better relationships are only a call away.

Bitrix24 Features

  • Business Phone System
  • Relay Phone Number
  • Rent a Number
  • Keep Your Current Number
  • SIP Phone and Softphone Support
  • Calling Colleagues
  • Calling Clients from the CRM
  • Callback Widget
  • Build-In Telephony

«The newly updated CRM now comes with its own activity streams and new reporting tools for leads, managers and invoices. Thanks to integrations with Zingaya's VoxImplant, web phone calls can now be made and recorded directly from Bitrix24 account without any IP-telephony equipment, server or complicated setup.»

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Benefits of Bitrix24

  • Call internationally, pay domestically
  • No installations or add-ons required
  • Suitable for all popular SIP devices
  • Flexible settings for sales and customer support, from queues and forwarding to phone hours and blacklists
  • Dial all available employees with a single call
  • Replace your existing system with an improved one, but keep the number that’s already on your business cards

Bitrix24 FAQ

What is Bitrix24?

Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.

How do I get started with Bitrix24?

To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.

How much is Bitrix24?

Bitrix24 has 4 membership plans:

  • FREE. Unlimited users, free forever, limited functionality.
  • BASIC. Up to 5 users, £45/mo, great for small businesses and sales teams.
  • STANDARD. Up to 50 users, £93/mo, perfect collaboration for your entire company.
  • PROFESSIONAL. Unlimited users, £186/mo, advanced sales and business process automation.
  • ENTERPRISE. Up to 10,000 users, starting from £374/mo, digital transformation tools for large businesses and enterprises

Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.

What devices can I use Bitrix24 on?

You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).

Will my data be safe with Bitrix24?

As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.

What are the access levels in Bitrix24?

Here they are:

  • Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
  • Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
  • Administrator: the user who has been granted administrative access to the account.
  • Extranet user: marked with the Extranet icon and have limited access to your account.

See why 10 million companies
rely on Bitrix24.