Losing business due to miscommunication, delayed response time, and missed opportunities? Happy customers tell the world, and so do the unhappy ones. Our CRM solution puts customers at the heart of your business while giving you the space to grow and improve. When you can help them better, you can help yourself better.
Boost business efficiency, close more sales, effortlessly juggle thousands of customer interactions at once, and stay fully aware of the clients’ needs with our CRM software. With Bitrix24, you will reign in the complex world of customer relationships without dropping the ball.
Bitrix24 Features
Having a reliable CRM to use is something companies rely on to help their sales department succeed. There are many features to Bitrix24 that help companies increase communication, track progress more efficiently, and work as a more cohesive company. Our platform helps provide companies with CRM tools, calendars, email, social networks, and more. With so many valuable features, it is hard to narrow down why your company will love this CRM, but here are some of the most popular features available with Bitrix24.
Customer Contact Center
Having a reliable CRM to use is something companies rely on to help their sales department succeed. There are many features to Bitrix24 that help companies increase communication, track progress more efficiently, and work as a more cohesive company. Our platform helps provide companies with CRM tools, calendars, email, social networks, and more. With so many valuable features, it is hard to narrow down why your company will love this CRM, but here are some of the most popular features available with Bitrix24.
Other tools that are important in customer contact services are for social media management. Our client management tools support the most popular platforms and networks. This allows you to help customers in a way that is best for their needs. When clients feel heard and valued, they are more likely to keep coming back for your products and services. They are also more likely to recommend your company to others.
Detailed Reports
Reporting just got faster and easier. With our project management tool, you can save a lot of time and energy creating customized reports for clients and management. Since all the required information is centralized to one spot, you can create advanced reports with only a few clicks.
Sales Pipeline
Managing a sales pipeline is a big job. Having a CRM that can track potential customer progress is a great way to let sales teams watch the progress. The better the management of the sales pipeline is, the more successful a sales team can act to help leads through it. With Bitrix24, your teams will have all the tools they need in one program.
Invoices Inside the CRM
Creating invoices is easier with Bitrix24. Not only can our software help create the invoices, but it also tracks hours and projects for individual clients. With all the information in one place, managers and billing can easily communicate prices, view or create contracts, and send off invoices for payment. If a client asks for a breakdown of costs for products or services, it is easily located in the same CRM software for quick reference.
Lead Tracking and Web Forms
A vital part of capturing leads is keeping the information for tracking purposes. Bitrix24 can help manage your information for better lead management and tracking. Users can watch as leads move through the sales funnel, giving more opportunity to act at critical points. If you need help capturing leads through web forms, Bitrix24 can help with that too. Just use our tools on your website to easily ask visitors for their information.
Multichannel Communication
Communication within a company is key to working as a team. With Bitrix24, there are many channels of communication available to keep everyone on track and informed. From live chats and comment boxes in tasks to built-in telephony services for web calls, there is no reason that team members should not be communicating with each other. If you are looking for multichannel communications with customers, we have just as many options for that too.
Marketing Automation
Take some work off your plate by using the Bitrix24 marketing automation features. Create an email marketing campaign and use the tools to send them out on a schedule. Create custom task templates to automatically renew every week, month, or build a customized timetable. This way, marketing tasks and efforts are done more consistently and never forgotten.
Bots and AI
If your company is small, you may need some extra help. With bots and AI through Bitrix24, your company just gained more resources and hands to help with customer support. Utilizing bots and AI on your website to answer common customer questions through chat features frees up employees for other tasks.
Sales analytics
The more data that companies can use, the better decisions they can make. One of our CRM software tools is tracking sales analytics. Sales teams require this data to know what tactics are working, where customers are coming from, tracking leads, and knowing where certain cuts can be made. This CRM software not only helps sales teams strategize but also helps managers work out their budgets for the year.
Mobile App
Take Bitrix24 with you on the go. With our easy-to-use mobile app, everyone on your team can have access to all the features Bitrix24 offers on a desktop from your phone. Having the mobile app gives you more flexibility to work from anywhere at any schedule. Since information can be accessed in cloud storage, it does not take up all your storage either. If your company depends on employees being in multiple locations, being in client meetings, working on the road, or working from home, having access to all the CRM software tools through the mobile app is a fantastic benefit.
CRM Software Tool
Bitrix24 is the CRM tool your company needs to improve its performance. Being more organized is one of the best features for helping companies to improve. There are also more chances for teams to communicate with each other and clients. Sales teams and management like Bitrix24 because they can watch a customer move through the sales pipeline and leverage critical points. With the ability to put notes in the tool, employees are kept current and informed on all client interactions.
«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»
Business Insider
Benefits of Bitrix24
The many features available to companies through Bitrix24 help them in their marketing efforts. Keeping up communication and improving organization are just a few of the benefits companies find in using our CRM software. These benefits and more are why more than 10 million companies have chosen Bitrix24 as their CRM provider. While there are too many benefits to name, some of the most popular Bitrix24 benefits include the following.
- Get a complete overview of interactions with customizable reports and single-point data access.
- Visualize sales activities and move leads faster through the sales funnel.
- Make a lasting impression with personalized quotes and invoices.
- Capture leads from a multitude of sources: web forms, messengers, emails and social media.
- Lead, manage, and communicate on the go.
- Create opportunities and connect on a deeper level with nurturing email campaigns.
Bitrix24 can be used by companies of every size and in any industry. Using CRM software is not a privilege for big companies only. Instead, our platform is designed so that even a company run by the owner alone can benefit from the features. Marketing is a big job and any tools that increase performance and ROI are worth looking into. Most of the features are offered in the free version of Bitrix24 too so your company does not have to be making a large profit for you to use it.
The best part about the Bitrix24 CRM software is that it is customizable. If you have used other marketing or communication tools that your company likes, they can be easily added to the Bitrix24 platform. Combining all tools into one place is convenient for companies that want to utilize multiple CRM software tools. Everything is easier to access, organize, and manage. Companies can even link their own apps to the platform.
With Bitrix24, you gain an entire community of users that help each other. Never feel alone as you try to figure out how to best implement your CRM software. For companies that need a little extra help implementing or troubleshooting their platform, our product partners are here to help. Our partners are experienced users and trained to help with any questions that may come up. With convenient locations all around the world, Bitrix24 is ready to assist in the most optimal way. They can even give you a demo if you want to see how our CRM software tools work.
Bitrix24 FAQ
What is Bitrix24?
Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.
How do I get started with Bitrix24?
To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.
How much is Bitrix24?
Bitrix24 has 4 membership plans:
- FREE. Unlimited users, free forever, limited functionality.
- BASIC. Up to 5 users, £45/mo, great for small businesses and sales teams.
- STANDARD. Up to 50 users, £93/mo, perfect collaboration for your entire company.
- PROFESSIONAL. Unlimited users, £186/mo, advanced sales and business process automation.
- ENTERPRISE. Up to 10,000 users, starting from £374/mo, digital transformation tools for large businesses and enterprises
Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.
What devices can I use Bitrix24 on?
You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).
Will my data be safe with Bitrix24?
As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.
What are the access levels in Bitrix24?
Here they are:
- Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
- Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
- Administrator: the user who has been granted administrative access to the account.
- Extranet user: marked with the Extranet icon and have limited access to your account.