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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

Analyzing Customer Sentiment: Using CRM Analytics to Drive Emotional Engagement

Learn how CRM analytics can decode customer emotions, enabling businesses to enhance engagement and build lasting relationships.

12 min

March 28, 2025

Customer Success

Customer Communication Trends to Watch in 2025

Struggling to keep up with evolving customer communication trends? Discover the latest strategies to enhance engagement and loyalty in 2025. From AI-driven personalization to secure messaging, learn how to stay ahead and transform your customer interactions. Ready to revolutionize your communication approach? Dive in now!

12 min

February 24, 2025

Customer Success

The Top Customer Success Metrics & KPIs for 2025

They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2025 used by leading businesses today.

19 min

January 30, 2025

Customer Success

Humanizing AI: How Artificial Intelligence is Making Customer Service More Personal

Learn how AI makes customer service faster, smarter, and more personal. Discover tools that blend efficiency with empathy and explore the Bitrix24 advantage

11 min

December 26, 2024

Customer Success

Business Automation and Its Role in Customer Success

Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.

11 min

May 16, 2025

Customer Success

Must-Have Tools for Technical Support Teams to Increase Efficiency and Customer Satisfaction

Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.

11 min

November 7, 2024

Customer Success

12 Ways to Elevate Customer Satisfaction Through Superior Service

Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.

12 min

October 17, 2024

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Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

SEE ALL USE CASES

Product insights

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

The Future of Work in 2050: A Global Visionary Outlook

This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.

10 min

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