Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.
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Struggling to keep up with evolving customer communication trends? Discover the latest strategies to enhance engagement and loyalty in 2025. From AI-driven personalization to secure messaging, learn how to stay ahead and transform your customer interactions. Ready to revolutionize your communication approach? Dive in now!
12 min
February 24, 2025
They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2025 used by leading businesses today.
19 min
January 30, 2025
Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.
11 min
November 7, 2024
Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.
12 min
October 17, 2024
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Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.
10 min
This study examines possible future scenarios for the world of work, building on significant research findings and a recent survey of users of the online workplace platform Bitrix24 to provide insight into how people envision the world of work in 2050.
10 min
Replace a multitude of services and apps with a single online workspace that features everything you need to manage your sales, clients, projects, and team.
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