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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

From Metrics to Moments: Reimagining CX KPIs in 2026

In this article, we’ll break down how the landscape of CX KPIs is changing, what new metrics are emerging, and how your organization can prepare for this reframing to stay competitive in 2026 and beyond.

18 min

June 23, 2025

Customer Success

Sell Smarter Across Every Channel with Centralized Customer Data

We’ll walk through how Bitrix24 helps you connect the dots across channels, personalize outreach, and align your team around what actually moves the needle: meaningful conversations; not more tools.

11 min

June 5, 2025

Customer Success

The Top Customer Success Metrics & KPIs for 2026

They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. As we enter 2026, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Join us as we list 19 key business metrics for 2026 used by leading businesses today.

19 min

January 22, 2025

Customer Success

Humanizing AI: How Artificial Intelligence is Making Customer Service More Personal

Learn how AI makes customer service faster, smarter, and more personal. Discover tools that blend efficiency with empathy and explore the Bitrix24 advantage

11 min

December 20, 2024

Customer Success

Business Automation and Its Role in Customer Success

Uncover the significance of business automation in maintaining competitive advantage and fostering customer success. This guide delves into the benefits and best practices for implementing automation.

11 min

November 27, 2024

Customer Success

Must-Have Tools for Technical Support Teams to Increase Efficiency and Customer Satisfaction

Tools for technical support teams are the backbone of quality customer satisfaction. Even leading experts in their field can’t provide a stellar service if they’re not organized. This article will explore the must-have tools for IT support teams that reduce delays, untangle complex IT systems, and meet customer expectations. Let’s get to it.

11 min

November 13, 2024

Customer Success

12 Ways to Elevate Customer Satisfaction Through Superior Service

Customer satisfaction drives the success of any business. This article outlines 12 effective strategies for improving customer experience, focusing on actionable steps you can implement immediately. By adopting these approaches, you’ll foster loyalty and create a positive reputation that attracts new customers.

12 min

October 17, 2024

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Success stories

Suhail Wadee

Since implementing Bitrix24, our operations have become fully digitized and far more efficient. Communication between our global teams across 39 countries has improved, project coordination is streamlined, and donor care is now automated. With integrated Netcash payments, donations are easier to manage, reporting is faster, and overall transparency and productivity across the organization have greatly increased.

1 min

Dr. Do Thi Phuong Thao

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

1 min

Fr. Teofil Adam Czarniak OFM

Since we started working with Bitrix24, we have been able to track our donors and have better communication with them.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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