Perfect Social CRM To Improve Customer Satisfaction

Free social CRM software to win customer loyalty. Bitrix24 is the only free full featured social CRM on the market, you'll be surprised to learn that most commercial social CRM systems give you fewer tools and integrations than Bitrix24. Omni-channel contact center and marketing automation.

Best Free Social CRM

No matter what kind of business you run, being in touch with your customers is a must. You need social media to manage orders, get feedback from your clients, and communicate with partners. Yet, tracking the message flow in several channels at once is quite challenging – you risk missing some important information. This is where social CRM is of utmost importance. This is the way to manage all social media in a flawless and efficient way.

The market offers a huge range of CRM solutions from free to commercial. However, their lists of features and options vary to a large extent. If you haven’t tried a social CRM yet and want to try something, consider using a free suite by Bitrix24. It offers the widest scope of services.

Long story short, this is a complex software suite that is integrated with all major social networks: Facebook, Twitter, Skype, Telegram, WhatsApp, Viber, LinkedIn, and others. It unites these platforms in a single dashboard: by using it, employees can access all messages and get timely notifications.

That’s a must for any business because such software enables your customers to communicate with you in any convenient way. Each network has a specific audience, so you can target any group of people by using multiple channels. That means better customer service and faster response time.

Social CRM is a multi-purpose tool that helps businesses with service, sales, and marketing. It’s not about communication only – you can also manage your social media groups with the help of such platforms. How?

Social CRM gathers the profile data from your media pages, which means you can change it right in the dashboard. Thus, you can create and plan posts, see likes and comments, share your content, and so much more.

Advantages of Using CRM With Social Media

The benefits of social CRM cannot be overestimated because it has a significant value for any company:

  • Efficient coordination between departments. To make sure all the work is done on time, you can integrate all existing social media in your CRM - that will give your staff the opportunity to fulfill tasks faster. Each department will be aware of customers’ status, which eliminates extra work.
  • Get insight into customers’ needs and wishes. To predict what will be popular in the future, you can analyze the past. Thanks to real-time reviews and analytics, your company will be able to eliminate disadvantages and offer higher-than-satisfying products and services.
  • Stay aware of the feedback. Customer reviews are what moves the needle for further progress. You can easily access reviews on different platforms and check out what should be corrected or added. No need to surf the Net in search of messages mentioning your business - this data is served in a single interface.
  • Faster sales process. By proactively replying to customers, your employees will be able to sell more efficiently and quicker. Besides, you can launch and track selling campaigns and improve your results day by day.
It goes without mentioning that the software is fully customizable. You can create forms, set up access rights, and automate sales using multiple channels.

What makes Bitrix24 the best social CRM is an abundance of additional features which usually come at a cost (pretty high, by the way).

Set tasks right on the dashboard, manage documents in real-time, store files on a cloud server, organize collaboration, and keep your employees engaged in communication with clients. The solution from Bitrix24 covers all aspects: social, sales, workflow management, and business process automation.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Email marketing
  • In-built contact center
  • Free customizable fields
  • Quotes & invoices
  • Call center
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)

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Unlimited CRM

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Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Flexible access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Contact center to CRM
  • Learn more

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Contact Center

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Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)

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More than just CRM!

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Calendars and scheduling
  • Newsfeed with only relevant posts
  • Chats, calls and videoconferencing
  • Employee engagement
  • Much more!

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For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
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