Plan comparison

Features

Show the differences

Free

Basic

Standard

Professional

Enterprise

Users

Unlimited

100

250

500

1 000

2 000

3 000

4 000

5 000

6 000

7 000

8 000

9 000

10 000

Communications

Chats

One-on-one chats

Public and private chats

Channels

HD Video calls (1-to-1)

Screen sharing

Audio/video recording

Background blur

Meeting brief

One-click video call from task, calendar or chat

Encryption

Call duration

Unlimited

3D avatars in video calls

Videoconferencing (up to 48 people)

Online storage

5 GB

24 GB

100 GB

1 024 GB

3 TB

5 TB

10 TB

20 TB

30 TB

40 TB

50 TB

60 TB

70 TB

80 TB

90 TB

100 TB

Company Drive

Calendar

Event planner

Instant synchronization with external calendars (Google Calendar, Apple iCloud, Microsoft Office 365)

Event invitation by email (iCalendar)

Calendar access permissions

Webmail

Number of email inboxes per user

Create a CRM Deal from an email

Create Task from email

Discuss email in feed

Company social network

Feed

Workgroups

Workgroups/projects with external users (extranet)

Announcements

Polls

Appreciation badges

Video announcement

Post view indicator

Email to post

Company knowledge base

Unlimited

Smart search

Drive

Online storage

5 GB

24 GB

100 GB

1 024 GB

3 TB

Personal/Group Drive

Company Drive

Workgroup Drive and Project Drive

Windows Drive

Mac OS Drive

File synchronization

Share files and folders across employees and departments

File access rights

Public file sharing

Unused files version storage

90 days

Version storage for files used in tasks, activity stream or calendars

Unlimited

Keep deleted files in the recycle bin

30 days

Company Drive for automatically created folders

Recycle bin

One Drive, Google Drive, Dropbox, Box integration

Office documents preview

Video file conversion size limit

300 Mb

1 GB

Google Docs integration

Integration with Office365

Integration with Microsoft Office on a local computer

Available online storage space + fast cleanup

Restrict document co-editing

Drive documents search

Documents

View

Collaborative editing

Supported formats include docx, xlsx, pptx, odt, ods, odp, doc, xls, ppt, txt, rtf, html, epub, and csv

Spreadsheet

Presentations

Auto-save

Number of employees that can co-edit the documents simultaneously

Online document co-editing

Real-time editing

Share with colleagues

Auto-save

Version history

90 days

Public document access

Shareable link (read-only or make changes)

Co-editing with external users

Password-protected or time-limited access

GoogleDocs integration

Office365 integration

Microsoft Office integration

Edit and collaborate on documents inside tasks, chats, calls and the Feed

Tasks and projects

Tasks

Observers and participants

Recurring tasks

Templates with subtasks

Task status summary

Custom fields

Delegating

Task control

Task time tracking (manual)

Rate task

Chats and video calls with Task participants

Task to email

Subtasks

Check lists

Reminders

Recycle bin

Restore from recycle bin

Keep deleted files in the recycle bin soon

30 days

Template sharing

Skip weekends and holidays when planning

Task modes

List

Project Kanban

Planner

Deadlines

Task dependencies

Calendar

Project management

Unlimited

Project owner

Project start/end dates

Project templates (copy projects/workgroups)

Autofocus mode

Sort Tasks and Projects based on activity

Manage overdue Tasks and Projects in one click

New comments in Tasks and Projects

Scrum

Scrum teams

Efficiency KPI

Supervisor view

Task automation (rules and triggers)

Integration with Drive (attach files from Drive)

Integration with workflows

Access permissions

Report builder

Searchable in tasks with filters (max number)

Tasks

1 000

100 000

200 000

Unlimited

CRM

Unlimited leads

Unlimited deals

Unlimited contacts

Quotes (unlimited)

Invoices (unlimited)

Convert lead to contact, company, deal

Convert deal to quote

Convert deal to invoice

Convert quote to deal and invoice

Product catalog

Catalog items

Unlimited

3 000

5 000

500 000

Unlimited

Products published on sites

100

1 000

3 000

5 000

Catalog access permissions

Services in catalog

Pipelines

Unlimited

Tunnels

Custom fields

Required fields by stage

Fields visible to selected users

Contact Center

Telephony

CRM forms

100

Facebook, Instagram, etc.

Client management

Planning activities

Participants in Tasks

Video calls, Zoom

Automatic dialer

Comments

Document templates in CRM

Maximum template file size

2 Mb

Access permissions for document templates

Proactive CRM

Client profile

Custom stages/statuses

Timeline

Recycle bin

Restore from recycle bin

Keep deleted files in recycle bin

30 days

Recurring deals

Recurring invoices

Automatic duplicates detection

CRM duplicate control master (duplicate search)

Resource booking for appointment scheduling in CRM

Zoom integration

Google maps in CRM

Google maps in custom fields

Observers inside deals

Chat inside CRM

CRM access log

CRM analytics

Max number of leads, deals, contacts or companies included in CRM analytics reports

1 000

100 000

200 000

Sales and marketing automation

Rules/triggers in deals

Business process automation in CRM

Smart Process Automations (SPA)

Webhooks for rules/triggers

Edit rules/triggers in workflow designer

Automation rule test mode in CRM deals

CRM.Payment and Delivery

Inventory management

Warehouses

Unlimited

CRM Integration

Inventory management access permissions

Searchable in CRM with filters (max number)

Leads

200 000

Unlimited

Deals

1 000

100 000

200 000

Unlimited

Contacts

1 000

100 000

200 000

Unlimited

Companies

1 000

100 000

200 000

Unlimited

Invoices

100 000

200 000

Unlimited

Quotes

200 000

Unlimited

Number of deals for searching and filtering in Contact and Companies fields

1 000

50 000

100 000

Number of deals for searching and filtering by observers

1 000

50 000

100 000

CRM access rights

Data import/export and integrations

Import via CSV

Migrate from other CRM

Import contacts from vCard, Gmail, Outlook, Yahoo! Mail

Export contacts to CSV, Excel, Outlook

Contact center

Email copy storage

Emails from CRM (per month)

10 000

50 000

100 000

250 000

500 000

1 000 000

Inboxes per user

Initial email synchronization and storage limit

7 days

30 days

90 days

Built-in telephony

CRM forms

100 completed forms

Remove "Powered by Bitrix24" in CRM forms and live chat

Call back widget

Live chat

Website widget

Channels

Unlimited

Facebook

Instagram

Viber

Apple Business Chat

Instant WhatsApp

Queueing and request processing rules

Client conversation rating

Call statistics

Analytics reports for channels (chat statistics)

SIP connector for third-party telephony integrations

CRM integration

Bitrix24.Market (600+ apps)

Open channel settings

Workhour settings

Request contact information

Personal data processing warning

Route chat to all distribution mode

Supervisor conversation rating

Canned replies

Conversation transfer between employees

Conversation transfer between channels

Automated replies

Export data to Excel

Channel access rights

Telephony settings

PBX integration via Rest API

PBX integration via SIP connector

Unlimited incoming/outbound lines

Call routing

Call transfer

VoIP phone sets

Internal extensions

Workhour settings

Voicemail and greetings

Call to all distribution mode

Missed call forwarding

Call intercept

Match number to source (CRM)

Export call details to Excel

VoIP phone intercept

Automatic dialer

Client conversation rating

IVR (voice menu)

2 levels

Unlimited

Call recording (per month)

Unlimited

Queue groups

Unlimited

Queue group size

Unlimited

Automatic call transcription

Telephony access rights

Call recording playback speed

Sites and landing pages

Simple visual website builder

Responsive website design for different devices, including mobiles/ tablets/ PCs

Site templates (created by Bitrix24)

Site templates (from Bitrix24.Market)

Superblock

CRM form designer

Image editor

Dynamic blocks

Sites

Unlimited

Websites for sales teams

Websites for marketing teams

HR / recruitment websites

Web pages

Unlimited

Copy web pages

Website storage

5 GB

24 GB

100 GB

1 024 GB

3 TB

Free website hosting

Website address in bitrix.site domain

Use own domain

Website widget

CRM forms

100

Call back widget

Website live chat

Social networks and messengers

Add to CRM

Automatically track customer journey inside CRM

Google Analytics

Google Maps

Cookie consent

Insert HTML or JS

Site import

Site export

Site builder access rights

Remove "Powered by Bitrix24" branding

E-commerce

CRM Store

100 orders

Products

Unlimited

3 000

5 000

500 000

Unlimited

Products published on sites

100

1 000

3 000

5 000

Orders

100

Unlimited

Checkout scripts

Self-service payments

Callback

Process orders in CRM deals

Client and order info in CRM

Client call recordings

Client communication history

Automatically process orders with CRM rules

Payment processing

Access Rights

Coupons

Cumulative discounts

Automation rules

Fixed shipping cost

Shipping costs calculator

Inventory management (documents)

Online store import (without catalog)

Online store export (without catalog)

Revenue

Unlimited

Transaction processing

Marketing

Customer segmentation in CRM

Import your own segments

Segment-based sales generator

Segment-based marketing

Bulk email

50 000

100 000