Plan comparison

Features
Show the differences
Free
Basic
Standard
Professional
Enterprise
Communications
Chats
One-on-one chats
Public and private chats
Channels
HD Video calls (1-to-1)
Screen sharing
Audio/video recording
Background blur
Meeting brief
One-click video call from task, calendar or chat
Encryption
Call duration
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Videoconferencing (up to 48 people)
Online storage
5 GB
24 GB
100 GB
1,024 GB
3 TB
5 TB
10 TB
20 TB
30 TB
40 TB
50 TB
60 TB
70 TB
80 TB
90 TB
100 TB
Company Drive
Calendar
Event planner
Instant synchronization with external calendars (Google Calendar, Apple iCloud, Microsoft Office 365)
Event invitation by email (iCalendar)
Calendar access permissions
Webmail
Number of email inboxes per user
1
5
10
10
Create a CRM Deal from an email
Create Task from email
Discuss email in feed
Company social network
Feed
Workgroups
Workgroups/projects with external users (extranet)
Announcements
Polls
Appreciation badges
Video announcement
Post view indicator
Email to post
Company knowledge base
1
3
5
Unlimited
Unlimited
Smart search
Tasks and projects
Tasks
Observers and participants
Recurring tasks
Templates with subtasks
Task status summary
Custom fields
Delegating
Task control
Task time tracking (manual)
Rate task
Chats and video calls with Task participants
Task to email
Subtasks
Check lists
Reminders
Recycle bin
Restore from recycle bin
Keep deleted files in the recycle bin soon
30 days
30 days
30 days
30 days
30 days
Template sharing
Skip weekends and holidays when planning
Task modes
List
Project Kanban
Planner
Deadlines
Task dependencies
5
Calendar
Project management
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Project owner
Project start/end dates
Project templates (copy projects/workgroups)
Autofocus mode
Sort Tasks and Projects based on activity
Manage overdue Tasks and Projects in one click
New comments in Tasks and Projects
Scrum
Scrum teams
5
5
10
20
40
Efficiency KPI
Supervisor view
Task automation (rules and triggers)
Integration with Drive (attach files from Drive)
Integration with workflows
Access permissions
Report builder
Searchable in tasks with filters (max number)
Tasks
1,000
100,000
200,000
Unlimited
Unlimited
CRM
Unlimited leads
Unlimited deals
Unlimited contacts
Quotes (unlimited)
Invoices (unlimited)
Convert lead to contact, company, deal
Convert deal to quote
Convert deal to invoice
Convert quote to deal and invoice
Product catalog
Catalog items
Unlimited
3,000
5,000
500,000
Unlimited
Products published on sites
100
1,000
3,000
5,000
5,000
Catalog access permissions
Services in catalog
Pipelines
1
5
10
20
Unlimited
Tunnels
Custom fields
Required fields by stage
Fields visible to selected users
Contact Center
Telephony
Email
CRM forms
100
Facebook, Instagram, etc.
Planning activities
Participants in Tasks
Planning meetings
Video calls, Zoom
Automatic dialer
Put a CRM deal on pause
Comments and other activities
Document generator
Template file size
2 Mb
2 Mb
2 Mb
2 Mb
Document generator access rights
Proactive CRM
Client profile
Custom stages/statuses
Timeline
Recycle bin
Restore from recycle bin
Keep deleted files in recycle bin
30 days
30 days
30 days
30 days
30 days
Recurring deals
Recurring invoices
Automatic duplicates detection
CRM duplicate control master (duplicate search)
Resource booking for appointment scheduling in CRM
Zoom integration
Google maps in CRM
Google maps in custom fields
Observers inside deals
Chat inside CRM
CRM access log
CRM analytics
Max number of leads, deals, contacts or companies included in CRM analytics reports
1,000
100,000
100,000
100,000
200,000
Sales and marketing automation
Rules/triggers in deals
5
Business process automation in CRM
Smart Process Automations (SPA)
Webhooks for rules/triggers
Edit rules/triggers in workflow designer
Automation rule test mode in CRM deals
CRM.Payment and Delivery
Inventory management
Warehouses
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
CRM Integration
Inventory management access permissions
Searchable in CRM with filters (max number)
Leads
200,000
Unlimited
Unlimited
Deals
1,000
100,000
200,000
Unlimited
Unlimited
Contacts
1,000
100,000
200,000
Unlimited
Unlimited
Companies
1,000
100,000
200,000
Unlimited
Unlimited
Invoices
100,000
200,000
Unlimited
Unlimited
Quotes
200,000
Unlimited
Unlimited
Number of deals for searching and filtering in Contact and Companies fields
1,000
50,000
50,000
50,000
100,000
CRM access rights
Data import/export and integrations
Import via CSV
Migrate from other CRM
Import contacts from vCard, Gmail, Outlook, Yahoo! Mail
Card scanner
12/mo
100/mo
100/mo
Unlimited
Unlimited
Export contacts to CSV, Excel, Outlook
Contact center
Email copy storage
Emails from CRM (per month)
10,000
50,000
100,000
250,000
500,000
1,000,000
Inboxes per user
1
5
10
10
Initial email synchronization and storage limit
7 days
30 days
90 days
90 days
Built-in telephony
CRM forms
100 completed forms
Remove "Powered by Bitrix24" in CRM forms and live chat
Call back widget
Live chat
Website widget
Channels
1
2
10
Unlimited
Unlimited
Facebook
Instagram
WhatsApp
Telegram
Viber
Apple Business Chat
Instant WhatsApp
Queueing and request processing rules
Client conversation rating
Call statistics
Analytics reports for channels (chat statistics)
SIP connector for third-party telephony integrations
CRM integration
Bitrix24.Market (600+ apps)
Open channel settings
Workhour settings
Request contact information
Personal data processing warning
Route chat to all distribution mode
Supervisor conversation rating
Canned replies
Conversation transfer between employees
Conversation transfer between channels
Automated replies
Export data to Excel
Channel access rights
Telephony settings
PBX integration via Rest API
PBX integration via SIP connector
Unlimited incoming/outbound lines
Call routing
Call transfer
VoIP phone sets
Internal extensions
Workhour settings
Voicemail and greetings
Call to all distribution mode
Missed call forwarding
Call intercept
Match number to source (CRM)
Export call details to Excel
VoIP phone intercept
Automatic dialer
Client conversation rating
IVR (voice menu)
2 levels
2 levels
Unlimited
Unlimited
Call recording (per month)
Unlimited
Unlimited
Unlimited
Unlimited
Queue groups
Unlimited
Unlimited
Unlimited
Unlimited
Queue group size
Unlimited
Unlimited
Unlimited
Unlimited
Automatic call transcription
$
$
$
$
Telephony access rights
Call recording playback speed
Sites and landing pages
Simple visual website builder
Responsive website design for different devices, including mobiles/ tablets/ PCs
Site templates (created by Bitrix24)
Site templates (from Bitrix24.Market)
Superblock
CRM form designer
Image editor
Dynamic blocks
Sites
10
10
Unlimited
Unlimited
Websites for sales teams
Websites for marketing teams
HR / recruitment websites
Web pages
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Copy web pages
Website storage
5 GB
24 GB
100 GB
1,024 GB
3 TB
Free website hosting
Website address in bitrix.site domain
Use own domain
Website widget
CRM forms
100
Call back widget
Website live chat
Social networks and messengers
Add to CRM
Automatically track customer journey inside CRM
Google Analytics
Google Maps
Cookie consent
Insert HTML or JS
Site import
Site export
Site builder access rights
Remove "Powered by Bitrix24" branding
E-commerce
CRM Store
100 orders
Products
Unlimited
3,000
5,000
500,000
Unlimited
Products published on sites
100
1,000
3,000
5,000
5,000
Orders
100
Unlimited
Unlimited
Unlimited
Unlimited
Checkout scripts
Self-service payments
Callback
Process orders in CRM deals
Client and order info in CRM
Client call recordings
Client communication history
Automatically process orders with CRM rules
Payment processing
Access Rights
Coupons
Cumulative discounts
Automation rules
Fixed shipping cost
Shipping costs calculator
Inventory management (documents)
Online store import (without catalog)
Online store export (without catalog)
Revenue
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Transaction processing
0%
0%
0%
0%
0%
CRM marketing
Customer segmentation in CRM
Import your own segments
Segment-based sales generator
Segment-based marketing
Bulk email
50,000
100,000
250,000
500,000
1,000,000
Bulk SMS
Robocalling
Telegram
Facebook messenger
Instagram Direct Messenger
WhatsApp
Viber
Bulk messaging (Contact center)
Voice broadcasting
Audiences
Google Ads
Facebook
Lookalike audiences search
Lookalike audiences (Instagram)
Lookalike audiences (Facebook)
Retargeting in ad networks
Facebook advertising
Advertising automation rules in CRM
Email editor
Email unsubscribe service
Email templates
Access permissions
Sales intelligence
Automatic customer journey tracking
Sales Intelligence widget for your websites
Customer journey (from initial contact to deal in CRM)
Custom traffic sources
Analytical reports
Ad payback analysis
Traffic analysis
Keyword analysis in Sales Intelligence (Google Ads)
Automated ad management
Instagram
Facebook
Call tracking
Offline ad tracking
Max number of leads, deals, contacts or companies included in Sales Intelligence reports
1,000
1,000
100,000
100,000
200,000
Centralized BI analytics for a multiple-branch system soon
Drive
Online storage
5 GB
24 GB
100 GB
1,024 GB
3 TB
Personal/Group Drive
Company Drive
Workgroup Drive and Project Drive
Windows Drive
Mac OS Drive
File synchronization
Share files and folders across employees and departments