Omni-Channel Contact Center With Help Desk And Ticketing

Modern omni-channel customer contact center integrated with CRM. A 360-degree customer view and full sales cycle management. Help clients to contact you immediately when they have questions about your products, or face any issues, or want to express their opinion on particular goods or services.

What Is Bitrix24 and Why Should You Use It?

Bitrix24 features over 35 tools that include scheduling, sales, communication, HR, marketing, project management and many other instruments. Bitrix24 contact center is modern and functional. It will suit businesses of any scale and sphere of activity, from startups to large enterprises.

Bitrix24 enables you to use the following communication channels:
  1. Live chat
  2. A website widget
  3. Web forms
  4. Telephony
  5. Email
  6. Messengers
  7. Social networks
Such an approach is known as omnichannel CRM. To choose from the above-listed means of communication, clients should use the Bitrix24 widget.

All the channels are available at no cost and without any limits. It does not matter how long the session lasts or how many messages the client sends to you. You can attend to your customers 24/7.

Help expand your client base. As soon as you get a call or message from a client, it will be logged into Bitrix24 CRM. If this person has never interacted with you before, the CRM will generate a new lead for them. When human employees are responsible for this task, they might make mistakes or forget about the new lead. But Bitrix24 automates the process and eliminates the human factor.

Support desk software is compatible with any CMS:
  1. Drupal
  2. Joomla
  3. Shopify
  4. WooCommerce
  5. WordPress
Web forms and live chat are fully customizable. This is what you can do:
  1. Choose the location of the chat on your site
  2. Display the chat either on all pages of your site or only on selected ones
  3. Modify the size and color of the chat box
  4. Generate an embed code
  5. Set business hours
  6. Add virtual assistants (bots)
Help desk software will run smoothly both in desktop and mobile format. It should be compatible with smartphones with any operating system.
The best thing about Bitrix24 is that it is not necessary to have a website to start using it. The system allows you to build a site from scratch and with minimum effort.
Bitrix24 site construction has a convenient smart block structure. It is responsive to diverse device formats. You can create a website with any number of pages. It might be enough to have just one landing page where you can add support desk software.

You will be able to upload multimedia content to your site. Bitrix24 will give you a domain name and will offer free hosting.
Bitrix24 enables you to automate responses and use helpful bots. You will be able to assign designated agents and compile agent ratings.
Free conversation transfers and timeout settings. It features queue rules and unanswered inquiry rules.
Sometimes, the employee who receives an inquiry cannot solve it on their own. They should be able to contact their colleagues and maybe initiate a group discussion. Now they can rely on the Bitrix24 internal chats, calls and videoconferences.

Top-notch collaboration opportunities that are not limited only to customer support.
Bitrix24 will help you to solve another common problem. Occasionally, businesses lack support managers because some staffers are on leave and others need to focus on urgent or emergency tasks. Bitrix24 enables you to plan your employees' leaves with maximum transparency. If you lack resources, you can promptly allocate them through the system's task and project management software. You will always have enough people to handle your customer queries.

Bitrix24 is an excellent example of help desk software. This omnichannel solution is powerful, functional and versatile. It automates and accelerates many business processes and enables you to allocate resources as rationally as possible. Bitrix24 will help you to improve your customer relations, gather precious feedback and boost your clients' satisfaction. As a result, your brand awareness will raise, your audience will expand and your revenues will grow.
Register today and join the 10+ million companies that already trust Bitrix24. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Free unlimited records
  • Free 5GB online storage
  • 12 agents free
  • Live chat
  • Web forms
  • Callback
  • Any CMS
  • Cloud or self-hosted (open source code access)
  • Free mobile app for iOS and Android
  • Free desktop app (Mac and Windows)
  • Free integrations (RestAPI)

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Customizable Live Chat

  • Easily embeddable (embed code)
  • Customizable appearance (color, size, location)
  • Responsive to mobile devices
  • Business hour settings
  • Entire website or selected pages
  • Hosted live chat, if you don't have a website
  • Virtual assistants (bots)
  • Microsoft Bot Framework
  • Learn more

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Smart Routing

  • Queue rules
  • Time out settings
  • Conversation transfer
  • Automated responses
  • Bots
  • Agent ratings 
  • Designated agents
  • Unanswered inquiries rules
  • Learn more

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Omnichannel CRM

  • Email
  • Telephony
  • Web forms
  • Website widget
  • Social networks
  • Instant messengers
  • Fully-featured free CRM
  • Internal chats, calls and videoconferences
  • Helpdesk & Tickets

Register Free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24