Best CRM Software With VoIP Telephony

Bitrix24 is a free CRM with VoIP telephony that requires no integration. Get all essential tools of professional quality in one single solution! omni-channel contact center with a 360-degree customer view, marketing automation and social media networks and messengers integration.

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see the Bitrix24 pricing page for current information.

Bitrix24 is a free CRM with VoIP telephony that requires no integration. Unlike other CRM systems that require extensive (and expensive) efforts in order to make it work with your telephony, in Bitrix24 you will be able to set up your future call center in just 30 seconds.

With our telephony, you can rent local, international and toll-free numbers in 43 different countries, or keep your current number and connect your PBX/VoIP system to Bitrix24 via SIP trunk. Bitrix24 works with SIP/VoIP phone sets and softphones.

Importantly, all calls to and from CRM are logged, recorded, if necessary, and are automatically routed to a manager assigned to that lead or client. Calls can also be rerouted, queued and responded with canned replies. Missed incoming can be collected and converted to leads automatically to process them later. Business hours, recorded messages, on-hold music, various other communication channels and other parts of Bitrix24 CRM are fully customizable. Bitrix24 is available in the cloud and on-premise with open source code access that you can modify.

Register now or check out videos and the CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes


Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry


Sales automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling


Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24