CRM with Call Recording Software

Looking for a cloud CRM with voice recording? Bitrix24 is a CRM with a built-in phone system that allows users to manage incoming and outgoing calls directly from the CRM interface. Manage recorded audio files, track activity of your agents and use recording for future reference.

Why do businesses need CRM with Call Recording

A CRM system with a call recording feature is vital for enhancing sales performance, improving customer interactions, and ensuring compliance:

• Recorded calls serve as a valuable record for dispute resolution and ensuring compliance with regulations.
• Compliance with industry standards and data protection regulations is aided by call recordings.
• Call monitoring and analyzing call recordings helps gain insights and reveal customer pain points and objections, informing sales teams about strategies.
• Many CRMs allow for the automation of tasks based on the outcomes of recorded calls.
• Recordings provide a clear record of conversations used for cross-team collaboration.
• Automatic logging of calls minimizes manual data entry and saves agents valuable time.
• Enhancing customer support teams involves ensuring agents have a complete history of customer conversations with easy access to searchable transcripts.
• Many CRMs, including Bitrix24, have a built-in phone system that allows users to make and record calls directly from the CRM interface.

Bitrix24 - the best CRM with a call recording solution

Bitrix24 is a robust CRM platform that provides access to all the main tools necessary to grow your business, including telephony with call recordings. By investing in Bitrix24, you can take your team to another level with:

• Automatic recording notification - because most states, counties, and territories require that you notify the other party, Bitrix24 comes with a ‘this phone call is being recorded' voice recording that can be enabled or disabled.
• Access on all devices and sets - Bitrix24 works with iOS and Android phones, Mac and PC computers, VoIP and SIP phone sets, softphones (Zoiper call recording).
• With Bitrix24 you will get access to all main telephony features, including queue settings, automatic lead creation for unanswered calls, phone hour settings, internal extensions, call transfers, pause/on hold, voice mail, greeting recording features and much more.
• Collect customer insights - analyzing recorded calls helps identify customer needs, pain points, and trends for product development.
• Bitrix24 is a CRM with a user-friendly interface that can easily be integrated with your PBX (Asterisk, FreePBX, 3CX, and others) via a SIP connector. You can also rent toll-free, local, and international phone numbers in 43 countries from inside your Bitrix24 account (integration not necessary).
• Take advantage of AI transcription - Modern systems like Bitrix24 use artificial intelligence to transcribe recorded calls and analyze conversations for patterns. The tracking feature provides AI-powered transcription highlights key moments from conversations for training and performance improvement.
• Data security - the recorded audio data is securely kept in the cloud storage space with authorized access only.
• Call scripts, call back requests are supported via marketplace apps.
• API for telephony is available.

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