Bitrix24 brings all your customer communication channels into a single dashboard. Thanks to the integration with CRM, you can easily track all your customer interactions and collect actionable marketing data.
Instead of having to switch between different customer communication channels, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
Place our live chat widget on your website to provide instant support and customer service to your visitors. All the dialogues are saved in your CRM and, if it’s a returning customer, the system will recognize them. Every conversation can be rated by a customer and/or your team supervisor.
Create a custom set of rules to manage, route, and distribute customer chats among your team members for smart routing and conversation transfers.
Bitrix24 comes with a telephony module that features call tracking, routing, forwarding, screening, transcription, recording, and so much more. Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead. You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.
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* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.