Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.
Viber
Bitrix24.Network
Facebook Lead Ads integration
If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.
A live chat widget that can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.
Advanced reports
Business hours
Greetings
Callback option
Wait and display rules
Bitrix24 Telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.
Make/receive calls 24/7
No additional equipment or software required
Cheaper than Skype or Zoom
Complete VBMA suite
IVR (Interactive voice response)
Connect all your business profiles on social media and messengers to the Contact Center to manage your customer communication channels easier and more efficiently.
Instagram Business Integration
Apple Business Chat integration
Facebook Lead Ads integration
Web forms
Customer engagement tools
The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.
SIP-connector for third-party integrations
REST API
Integration with Bitrix24 Tasks
Integration with Bitrix24 CRM
Automatic dialer
Being a part of the Bitrix24 ecosystem, our СRM Contact Center is cross-integrated with the rest of the Bitrix24 tools to give you a complete online collaboration, automation, and marketing platform.
Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, reliable contact center help desk - done from start to finish in the Bitrix24 help desk software.
Bitrix24 comes with several dozen integrations available in Bitrix24.Market.
You can also create your own apps using our REST API.