AskCRM — AI assistant for Bitrix24 with team access control
AI assistant for Bitrix24 with team access control.
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Rating
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Installations9
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Developer
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Added10/27/2026
AI assistant for Bitrix24 with team access control.
AskCRM is an AI assistant for Bitrix24. Sales teams and managers ask questions in plain language and get answers, reports and next steps. It can analyze complete selections of up to 2,000 CRM items or 10 items per request. Use it in a private Bitrix24 chat or in a Chrome side panel next to your work.
Find what matters, fast
Ask about leads, deals, contacts, companies and tasks the way you would ask a colleague. Ask follow-up questions in the same conversation, open linked items and get reports and charts built from your CRM data.
Research your next opportunity
Find companies by city or industry using public web search. Review the sources, then turn the best results into CRM items with a single request.
Move work forward
Create follow-up tasks, adjust deal details or add new contacts just by asking. AskCRM creates, edits and deletes leads, deals, contacts, companies and tasks within the permissions your administrator grants. Deletion requires an explicitly granted delete permission. Read, create and edit permissions never authorize deletion.
Access stays under your control
- Administrators choose read, create, edit or delete access for each employee and each item type.
- The limits are enforced on the server, on top of each employee’s own Bitrix24 access permissions.
- New access starts as read-only.
- Each employee activates their own authorization by opening the app once.
Choose your channel
- Bitrix24 chat: message the AskCRM bot directly. No extension or key needed.
- Chrome side panel: connect with a personal employee key. If you allow access to a specific HTTPS site, you can attach the current page’s URL and visible content. Scripts, hidden fields and input values are never sent.
Administrators can turn on one channel or both, and can create, rotate and revoke extension keys for each employee.
Get started in minutes
- An administrator installs the app. Installation contacts are optional, and this step can be skipped.
- The administrator adds employees in Connections and sets their Permissions.
- Each employee opens AskCRM once and asks their first question.
The interface is in English, and answers come in the language of the question. Learn more on the AskCRM website.
AI answers and public research can be inaccurate. Check important information before acting on it.
Work with files
Attach documents, spreadsheets or images in the Chrome extension or private Bitrix24 bot chat. Ask for a summary, compare their contents with CRM data or request a permitted change. Up to 5 files and 5 MB total per message. Encrypted file copies expire after 24 hours.
Additional terms
Pricing
The current release is free and has no in-app purchases. Your Bitrix24 plan or Market subscription may have its own requirements.
Requirements
- A Bitrix24 account with REST application access and Chatbots 2.0 support.
- An administrator to install the app and set up employees.
- Each employee activates their own Bitrix24 authorization.
Chrome extension (optional)
You can download the extension as a ZIP on the AskCRM website. To install it, turn on Developer mode in Chrome and choose Load unpacked. It is not on the Chrome Web Store yet, and your organization may block unpacked extensions. Bitrix24 chat works without the extension.
Review before you act
- Check AI answers, public research and CRM changes before relying on them.
- Within the permissions you grant, AskCRM makes changes without asking for confirmation each time.
- If a change may not have gone through, AskCRM does not retry it automatically. Check the item and its timeline before repeating the request.
Your data
- Installation contacts are optional. Choose Skip if you don’t want to share your name, work email and phone.
- We store your Bitrix24 account address and plan in EMCsoft’s support CRM, along with any contacts you provide.
- You still need to accept the EULA.
- Installing the app does not subscribe you to marketing emails.
- See the Privacy Policy and EULA for details on data processing and service terms.
Request limits
Each question can process up to 2,000 CRM/task records, 100 MB of saved data and 30 minutes of processing. Longer requests continue in the background with progress and cancellation. Partial data is never presented as a complete total. Creating, editing and deleting are limited to 10 records per request and your employee permissions. Cancellation does not undo completed changes.
Supported attachments: PDF, DOCX, XLSX, PPTX, UTF-8 text, CSV, TSV, JSON, PNG, JPG and WEBP; up to 5 files and 5 MB total. The standard EMCsoft Open Channels widget loads automatically on the website, in the app and during installation.
