2 min read
August 7, 2023
Last updated: August 7, 2023
Integrate your Bitrix24 CRM with social media channels and communicate with your clients in real-time. Instead of switching between your business profiles on Facebook, Instagram, WhatsApp, Telegram and Viber, get a single hub to talk to your customers.
Additionally, place a live chat widget on your website to provide instant support for your customers.
Configure open channels
and get all of your customer conversations recorded
in CRM - Customers - Contact Center - Conversations. Get detailed information about each conversation: type, status, channel, client, connected CRM record, responsible sales agent, etc. Learn more about how to work with open channels in Bitrix24 CRM:
Take advantage of Bitrix24 Social CRM tools to improve customer experience and drive sales.