How To Use Bitrix24 Open Channels For Customer Service

2 min read
Bitrix24 Team
August 7, 2023
Last updated: August 7, 2023
How To Use Bitrix24 Open Channels For Customer Service
Integrate your Bitrix24 CRM with social media channels and communicate with your clients in real-time. Instead of switching between your business profiles on Facebook, Instagram, WhatsApp, Telegram and Viber, get a single hub to talk to your customers. 

Additionally, place a live chat widget on your website to provide instant support for your customers. 

Configure open channels and get all of your customer conversations recorded in CRM - Customers - Contact Center - Conversations. Get detailed information about each conversation: type, status, channel, client, connected CRM record, responsible sales agent, etc. Learn more about how to work with open channels in Bitrix24 CRM:
Take advantage of Bitrix24 Social CRM tools to improve customer experience and drive sales.


Most Popular
Bitrix24 Spring 2024 Live Webinars
From Fragmented To Unified: Teamexpansion's Success With Bitrix24
CRM Automation for Enhanced Employee Oversight and Task Management
Enhancing Email Efficiency with Bitrix24 CoPilot Mail Assistant
Bitrix24 - A Game-Changer for Nonprofits - A Success Story from Teamexpansion

Free. Unlimited. Online.

Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.

Start for free
You may also like
Product Properties In Deals
Bitrix24 tips and updates
Product Properties In Deals
2 min read
Bitrix24 Wins Gold Badge at SoftwareReviews Knowledge Management
Bitrix24 Wins Gold Badge at SoftwareReviews Knowledge Management
3 min read
Partner Webinars This January
Partner Webinars This January
2 min read