* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Bitrix24 CRM comes with a free contact manager. It's 100% free even when used by an unlimited number of employees and comes with unlimited records as well. Importantly, you can alter contact forms and any custom fields as necessary, as well as distinguish your contacts between leads (potential clients who have not made a purchase yet) and those who are already paying clients.
You can also assign different contacts to different employees, who are responsible for them. And with Bitrix24 mobile apps for iOS and Android devices, you can add, view or change contact records on the go.
Bitrix24 lets you convert your contact manager to a contact center. This means you can send and receive email messages or make phone calls directly from Bitrix24. Email marketing is absolutely free and only requires setting up Send&Save if you want to keep the history of all email communications attached to each contact inside your contact manager.
Likewise, you can use Bitrix24 Telephony to call your contacts, answer incoming calls, record phone conversations, rent local or toll-free phone numbers and perform other traditional contact center tasks.
The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center. Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place. Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.
If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.