Free Contact Management Software with Database

Bitrix24 is a professional contact management software free for an unlimited number of users and contacts. Grow number of your customers with every incoming call or message your get from various media channels. And our CRM system will be able to recognise existing customers - it will add new interactions to existing client cards.
If you are looking for free online contact management software that doesn’t limit how many contacts you can have, while also coming with email marketing, fully-featured CRM, and contact manager, then Bitrix24 is your top choice. It is extremely easy to use and comes jam-packed with advanced sales tools.

Why do so many reviews rate Bitrix24 as the best free contact management system out there?

First, Bitrix24 grows your contact base for you. Any time you receive an email from a new contact, it can be automatically added to the Bitrix24 CRM contact list. Any time you get a phone call from a number that’s not in your contact database, it can be automatically added there as well. Any time someone contacts you via social network, or a website chat, they can be added as contacts. You get the idea.

Now, as your contact list grows, you need to automate your communications with your clients. That’s where email marketing, robocalls, Facebook/Adwords targeting, and other Bitrix24 marketing automation tools come in. Bitrix24 brings all your customer communication channels into a single dashboard called the Contact Center. Integrated with CRM, it lets you easily track all your customer interactions and collect actionable marketing data.

Finally, you need sales tools. Quotes, invoices, and product catalog are available inside Bitrix24 as well. So no matter how simple or complex your contact management needs are, Bitrix24 is here to help.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited number of users on the free plan
  • Free unlimited contacts
  • Email marketing
  • Call center
  • Quotes & invoices
  • Free contact database
  • Free sales reports
  • Free mobile apps
  • Cloud or self-hosted versions are available
  • API & open source code

Free Contact Manager

Bitrix24 CRM comes with a free contact manager. It's 100% free even when used by an unlimited number of employees and comes with unlimited records as well. Importantly, you can alter contact forms and any custom fields as necessary, as well as distinguish your contacts between leads (potential clients who have not made a purchase yet) and those who are already paying clients.

You can also assign different contacts to different employees, who are responsible for them. And with Bitrix24 mobile apps for iOS and Android devices, you can add, view or change contact records on the go.


Unlimited CRM

The online contact manager is just a small part of Bitrix24 CRM. Bitrix24 lets you send quotes and invoices to your contacts. You can create your own custom sales funnel and easily see how your leads are distributed among different sale stages. You can also attach documents, notes and see the entire history of communications with a particular person or company. Supervisors can easily see detailed reports of how many contacts were made by each sales agent and the outcome. Find out more.


Contact Center

Bitrix24 lets you convert your contact manager to a contact center. This means you can send and receive email messages or make phone calls directly from Bitrix24. Email marketing is absolutely free and only requires setting up Send&Save if you want to keep the history of all email communications attached to each contact inside your contact manager.

Likewise, you can use Bitrix24 Telephony to call your contacts, answer incoming calls, record phone conversations, rent local or toll-free phone numbers and perform other traditional contact center tasks.


Email, SMS, and voice calls

The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center. Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place. Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.

If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
15,000,000+ organizations have chosen Bitrix24