VanillaSoft alternative

Using Bitrix24 as free VanillaSoft alternative

VanillaSoft is a popular call center and telemarketing solution that has been on the market since 2005. It comes with built-in lead management and CRM (like Bitrix24). If you are looking for a free VanillaSoft alternative, Bitrix24 gives you a number of advantages. First, Bitrix24 is free for 12 users, while VanillaSoft pricing starts at $25 per user per month, while a fully-featured solution tops at $65/user/mo. Second, Bitrix24 is available both in cloud and on-premise (this option comes with open source code access). Finally, Bitrix24 comes with over 30 internal communication and collaboration tools that take your customer service to an entirely new level.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

VanillaSoft Pros

  • Enterprise ready
  • Call center
  • Integrations
  • Scripting

VanillaSoft Cons

  • Pricey
  • Few sales tools
  • Old interface
  • Little collaboration

Bitrix24 Advantages

  • CRM+Call Center in one
  • 60+ countries
  • Free for 12 users
  • iOS, Android, Mac, PC apps
  • Ready to use in 5 minutes

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