Telegram bots are becoming more and more popular because they offer a convenient way for sales agents to effectively interact with clients right from the CRM and in a real time manner. 

Connect Telegram to Bitrix24 open channels via Telegram Chat bot (here is how). While customers can contact you via Telegram, your conversation will immediately show up inside your Bitrix24 Messenger. Communicate with your clients effectively and keep track of your conversation history in the corresponding CRM record forms.

Now you can connect Telegram bot to your account right from the Bitrix24 mobile app (access token required, here is how to get one).

More than that, you can invite your customer to Telegram chat from the Bitrix24 mobile app. Send your client an SMS with a link to your Telegram bot and initiate a chat room conversation.