A strong customer base forms the backbone of a business. Dedicated customers not only bring in sales and word-of-mouth referrals which ultimately lead to profits but also make everyone's roles within the company more satisfying and manageable.
So how to foster customers? By establishing connections with them. To achieve that access to customer data is required.
Although customer information may seem insignificant in its form it becomes invaluable when effectively managed. That's when the real magic happens.
Whether you run a business or a large corporation – anything in between, proper management of your customer database serves as the foundation for effective customer management. This is why investing in client database software is crucial.
The Customer database stores all the information about your customers. This can include their names, contact details such as email addresses and phone numbers, account information, and purchase history.
The collected data is used in a relationship management system (CRM system) which allows you to automate customer communication, marketing tools and efforts, and engagement.
Moreover, it enables everyone within your business – from the sales team to the project team and customer support – to have real-time visibility into each customer's position in the sales pipeline.
By utilizing customer relationship management software, you can streamline business processes like managing contacts, generating leads, conducting sales activities, implementing email marketing campaigns, and providing customer support. This does not improve efficiency and cost-effectiveness. Also enhances the overall customer experience while fostering strong long-term relationships that encourage repeat business.
When considering client database software for your business there are a few factors to take into account.
Now that you have an understanding of what features are important, let's explore some of the top paid and free options available for free customer database software.
There are plenty of CRM software options available. The key is to figure out which one will be effective for your organization. Each customer data management platform has its set of features and limitations making it suitable for use cases.
Bitrix24 is already quite distinctive, as a product offering project management, e-commerce, and human resources modules that are not commonly found in CRM systems. Additionally, it's worth mentioning the availability of a plan that provides unlimited contact records, deals, and products within the system catalog. Although it may be the CRM to navigate it serves as a sophisticated customer database solution for managing client databases and storing customer profiles.
Bitrix24 is the best client database software. It offers a plan that provides access for users allowing you to manage your deals and contacts effectively while also having the ability to customize data fields. It serves as a business system with modules for sales, marketing, service, human resources (HR), and project management. With its e-commerce CRM capabilities, Bitrix24 is a solution for online businesses looking to efficiently handle their online store operations, including product tracking and monitoring customer transactions.
When should you consider using Bitrix24? If you run an e-commerce business, Bitrix24 offers a CRM module specifically designed to cater to your needs. It empowers retailers by enabling them to create and host an online store with various sellable products. Additionally, it facilitates order processing, payment handling, and inventory management seamlessly. The CRM also allows you to track all customer interactions and transactions within individual contact data records.
Furthermore, if you require software that provides customer database features Bitrix24 stands out as a top choice. Its free plan supports users along with contact records and deals within the system. Teams can access the contact management module while having the ability to store a product catalog and create client database profiles with account activity at no cost. However, it's important to note that the Free plan does not permit attaching or storing files such as documents or spreadsheets within contact records; this feature is available in the Basic plan instead.
Free, $49 for up to five users, $99 for up to 50 users, and $199 for up to 100 users.
ClickUp is a productivity tool that enables you to seamlessly manage and consolidate all your account information, sales procedures, workflow systems, and customer interactions in a collaborative environment. It serves as a solution for contact management and CRM platform needs catering to startups, small businesses, and large corporations alike. Even the free version offers user access.
It offers a Forever Free plan that's available to all users at no cost. Additionally, it has a plan priced at $7 per month per user. For businesses, there is a Business plan for $12 per month per user.
Pipedrive functions as a CRM solution catering specifically to sales teams by facilitating communication with clients and ensuring successful deal closures. It also offers integration, with other applications enhancing its overall functionality.
You can try a 14-day trial for free. The Essential plan is priced at $14.90 per user per month. The Advanced plan costs $24.90 per month. The Professional plan is available for $49.90 per month and the Enterprise plan – is $99 per month.
Airtable is similar to a hybrid of a spreadsheet and a customer service database. With more power, it also offers some advanced contact management features in its premium editions. In addition, it enables you to effectively handle accounts throughout your sales from contact to customer onboarding. Moreover, you can utilize the data insights provided by Airtable to execute targeted marketing campaigns.
Airtable offers a free plan. If you choose to upgrade, there are two options available. For $10 per month per seat and Pro at $20 per month per seat.
HubSpot CRM is a component of the HubSpot Sales Hub platform. Its main target audience consists of startup companies. Although it offers a set of free features. The primary focus of HubSpot CRM revolves around pipeline management. It equips users with sales tools to facilitate this process.
14-day free trial. Also, you can use HubSpot Sales CRM for free although it comes with some limitations. The Starter CRM Suite begins at $18 per month. The Professional CRM Suite starts at $450 per month. For the Enterprise CRM Suite prices start at $1,200 per month.
Zendesk Sell is a customer relationship management (CRM) solution that forms a part of the Zendesk suite of tools. Its primary objective revolves around managing sales processes leveraging workflow automation and facilitating collaboration among different teams.
Get a 14-day trial for free. For teams, the cost is $19 per user per month. For growth, it's $49 per user per month. If you opt for the next plan it will be $99 per user per month. The enterprise plan starts at $150 per user per month.
Zoho CRM has a presence in the market. Many new businesses find its free CRM plan useful for tracking leads and managing contacts without any cost. If you need features you can always upgrade to a paid plan, which offers additional benefits like automated marketing tasks and comprehensive tracking of customer and contact information.
Try a 15-day trial for free. The Standard plan costs $14 per month per user. For the Professional plan, it's $23 per month per user. Upgrade to the Enterprise plan will cost $40 per month per user. Ultimate plan at $52 per month per user.
Salesforce Sales Cloud is the name of its customer database software.
30-day free trial. Essentials plan costs $25 per month. The professional plan will cost $75 per month. For businesses, Enterprise plans are available at $150 per month.
It caters to both businesses and individual entrepreneurs at its level while its advanced version, previously called Infusionsoft is now known as Keap Max Classic. With the emergence of new systems and networks to work with, enthusiasts have to digitalize their professional experiences as well.
14-day free trial. The Classic plan is priced at $149 per month allowing usage for up to two users. For the Max plan, it costs $199 per month and accommodates up to three users.
Monday.com is recognized for its collaborative approach. Monday sales CRM specifically caters to medium businesses assisting them in managing their repetitive tasks.
You have a 14-day free trial. The basic plan costs $10 per month, the Standard costs $14 per month, and the Pro plan costs – $24.
Freshsales is the name of the CRM software offered by Freshworks. It is a user system designed specifically for medium-sized businesses to effectively handle their sales pipelines.
Free period – 21 days. The growth plan costs $15 per user per month. The Pro plan is priced at $39 per user. Enterprise plan is $69 per user.
Lifelong learning strategies — working on improving your expertise is a daunting task. However, going for a skill-based approach will assist in focusing on unique objectives and simplify your professional journey. To boost your sales it's crucial to manage your contacts and sales pipeline. You want a system that's easy to use and can be customized according to your needs. It should also allow you to automate your sales and marketing tasks while providing reports and analytics to aid your decision-making process for business growth.
There are a huge number of these, of course, but many do offer a free trial to allow you to gain first-hand experience before you’re committed financially.
MySQL is one of the most recognizable technologies through database softwares. MySQL is a cloud-based CRM software and database management system (DBMS) that provides a wide range of powerful features.
One of the best ways to avoid the headache of creating your customer database app and defining tasks for its users is to go for a contributed one.
Database administrators use Database Management Software, or DBMS, for storing, changing, and managing data in a database environment.
CoPilot by Bitrix24 is considered the best choice for customer database software. It assists employees in saving time on tasks. CoPilot records conversations with clients and converts speech into written text. You can instantly access the transcript. View all the conversation details by using the text search feature.
Most companies use Oracle, which is known as the most-used database management system.