Intercom alternative

Using Bitrix24 as free Intercom alternative

Intercom is one of the most powerful livechat solutions on the market right now. But it gets expensive fast. With no generous free plan and pricing based on the number of interactions, lots of people are looking for a free Intercom alternative. Enter Bitrix24 Open Channels.

Like creators, we thought beyond a simple website chat idea. If fact, Bitrix24 is a full featured CRM and omnichannel contact center combination.

Think about a number of ways your current or potential clients can contact you. They may chat with you. They may fill out a web form. They may call your phone number or send you an email. They may leave a comment on your Facebook page or contact you via Skype (Slack, Telegram, Viber).

Bitrix24 supports ALL of those channels (and some others), capturing information and giving you an opportunity to run marketing campaigns and service your customers.

But if all you need is a free website live chat widget - you can use Bitrix24 for that too. In fact, we threw in a callback widget and a contact us form with your live chat free of charge as well.

We encourage you to read independent reviews, see how Intercom pricing compares with Bitrix24 and make the right choice.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.



Free users ? 12
Free sessions ? Unlimited
Website widget
Website not required ?
Routing rules
Canned responses Beta
Conversation transfer
Agent rating
After-hours form
Concurrent chats
Own branding
Chat history
Mobile chat
CRM included
Video/Audio chat ?
Tasks & Projects
Source code ?
Mobile App

Intercom Pros

  • In-app chat
  • Easy to use
  • Platform
  • Powerful

Intercom Cons

  • Pricey
  • No CRM
  • Limited collaboration

Using Bitrix24 as Intercom alternative gives you the following advantages

  • 12 agents free
  • CRM
  • Omnichannel
  • Sales automation

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