Best Free Custom CRM Software

Best CRM system for businesses that require customization. Multiple currencies, custom fields and stages, business process designer. Available in 18 languages. Bitrix24 on premise edition allows you to fully customize and deploy Bitrix24 on your own servers.
Custom CRM development costing way too much? Meet Bitrix24 – a cloud CRM that’s easy to customize. Need custom fields in your CRM? We’ve got them. Custom quotes and invoices? Yes, we’ve got those as well. Pretty much any aspect of our cloud CRM can be customized, and if it can’t be, there are on-premise Bitrix24 editions that come with open source code access.

Launched in 2012, our free CRM is now used by over 10 million businesses worldwide. Localizations in German, Spanish, Portuguese, Polish, Chinese, Vietnamese, Turkish, Russian, Ukrainian and other languages are available. If you need a custom CRM development expert, our partners are happy to take a project of any complexity.

Bitrix24 CRM, while being free, comes with a lot more features than most commercial CRM systems offer. You can create custom website forms, landing pages or email marketing campaigns, for example. We also have free full-featured document and project management capabilities inside our CRM. You can even create stunningly beautiful websites from inside the CRM. Register your free Bitrix24 account today!

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Custom quotes and invoice 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Free CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes


Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry


Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling


Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24