Bitrix24 for Retail

Powerful. Scalable. Built to sell.

Whether you operate a single store or a multi-location retail chain, Bitrix24 helps you attract more customers and boost conversions - all from one unified platform.

  • Easy online store management
  • Targeted marketing campaigns
  • Streamlined inventory control
  • Enhanced customer experience
Bitrix24

Bitrix24 for Retail – built to support businesses like yours:

Single retail stores

Grocery stores & supermarkets

Franchises & multi-location retail businesses

Warehouses

Discount stores

Online retailers (eCommerce)

Your retail business

Specialty stores

See why customers love Bitrix24

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Ready to restock your success?

Bitrix24 partners provide tailored, end-to-end solutions for retail businesses. Schedule a demo to discover how Bitrix24 can improve store efficiency, and elevate customer satisfaction.

Why you need a Bitrix24 Partner

  • Quick product implementation
  • Picking a proper plan
  • Employee education for quicker start
  • Tailored customization for your needs
Bitrix24

Help your retail business grow with Bitrix24

Run your online store effortlessly

  • Create and customize your website – no coding needed
  • Quickly update product information and stock levels
  • Collect orders using CRM-forms on your online store
  • Sync website customer and order information directly to your CRM
  • Enable customer support via callback widgets and online chats
  • Create high-quality content instantly with AI-powered tools
Bitrix24

Grow your customer base and drive sales

  • Launch and manage ad campaigns across social media, email, and SMS
  • Turn one-time buyers into loyal customers with offers and reminders
  • Target customer groups with relevant, high-impact offers
  • Collect insights on campaign performance and buying behavior to boost ROI
Bitrix24

Seamlessly control and update your inventory

  • Record receipts, sales, transfers, and write-offs for full inventory control
  • Track each product from supplier to customer with complete transparency
  • Manage multiple stores and warehouses from a single place
  • Connect inventory data with customer orders to optimize operations
  • Organize all suppliers in one place to simplify deliveries
Bitrix24

Transform customer interactions into higher sales

  • Connect chatbots, messengers, and telephony for quick responses
  • Instantly notify your team of new customer messages
  • Capture customer data from calls and generate leads automatically
  • Keep all interactions and purchase history in one place
  • Answer calls and messages on the go using the mobile app
Bitrix24

 Simplify billing and speed up payments

  • Automatically create invoices from orders and deals, reducing manual work
  • Send invoices directly from CRM via email or other channels
  • Share secure payment links through SMS or messengers for faster payments
  • Track paid, pending, and overdue invoices in one place
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Analyze sales performance across all channels

  • Monitor user actions on the website, such as page views and clicks
  • Measure engagement across calls, chats, and emails
  • Analyze sales pipeline effectiveness and optimize conversions
  • Identify missed leads to improve sales strategies
  • Assess each manager's performance to boost productivity
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See how Bitrix24 helps increase customer satisfaction and sales

  • "We have been using Bitrix24 for 8 years as an internal communication platform connecting approx. 40 of our branches."

    Bitrix24

    Jörg Geißler and René Ulrich

    CEOs, Geißler & Ulrich GbR, Mobilblitz

  • "As a large company with over 1,000 employees, we were looking for a software solution that would help us communicate and collaborate efficiently, and Bitrix24 turned out to be exactly what we needed!"

    Bitrix24

    Company owners

    Grove Group

Powerful integrations to keep your retail business thriving

Bitrix24

Connect to payment systems, E-commerce tools , and more through 500+ integrations and a robust REST API

  • Payment systems: Manage invoices and process payments effortlessly
  • Integration with E-commerce platforms: Keep orders, inventory, and stock data centralized in one place
  • SMS, chat & call services: Deliver fast responses and better support 
  • Custom integrations from Bitrix24 partners: Because every business is unique

Retail businesses succeed with Bitrix24 Partners

Grow your retail business with our partners

Bitrix24 Partners help retail businesses build seamless operational systems that connect every part of their workflow – from daily store operations to managing multiple locations.

Bitrix24

Whether your goal is to simplify store operations or expand your retail network, Bitrix24 gives you the tools to achieve it.

FAQ

How do we keep stock accurate across several stores and warehouses?

Receipts, sales, transfers and write-offs are recorded in one system covering every location. Inventory is linked to customer orders, so stock levels update as sales happen and you stop selling items that are no longer physically available.

Customers reach us through messengers, calls and the website. How do we avoid losing orders?

Messengers, live chat and telephony connect into a single inbox, and customer data from calls becomes a lead automatically. Your team is notified instantly of new messages and can reply from the mobile app while working on the floor.

Can we run an online store without hiring a developer?

Yes. The website builder requires no coding, and product information and stock levels are updated directly. Orders placed through CRM forms sync into your CRM with customer details attached, so online and offline sales live in the same database.

How do we turn one-time buyers into repeat customers?

Purchase history is stored for every customer, which lets you segment buyers and send relevant offers through email, SMS or social media. Campaign results and buying behavior are tracked together, so you can see which promotions actually bring people back.

What speeds up getting paid, especially for bulk and B2B orders?

Invoices are created automatically from orders and deals, removing manual data entry. You send them from CRM through email or messengers along with a secure payment link, and payment status is visible in the deal without checking with accounting.