How To Handle Repeat Sales In Bitrix24

Build customer loyalty and encourage repeat purchases with Bitrix24 CRM. Use Bitrix24 Marketing tools to attract repeat customers and make them stick around with our multichannel Contact Center.

Working with repeat sales in Bitrix24 CRM is easy. The CRM identifies the repeat customer automatically, generates a new lead or deal with a "repeat" label, and adds all client details to it.

As for repeat leads converted to deals, they may be labelled as repeat inquiries in case none of these deals have been closed won yet. After the first purchase made by the customer, future sales with them will be marked as repeat deals. Here is how to configure repeat sales in Bitrix24.

If you're using Simple mode for CRM (without leads), repeat deals will be created instead of repeat leads.

Use sales automation tools to keep repeat customers. Configure automation rules for repeat deals to move them between stages, run business processes, and more.