Bitrix24 has a built-in phone system out of the box so you can easily and quickly rent a number and start making outbound calls and receiving calls directly inside Bitrix24. It also integrates fairly easily with existing PBX (private branch exchange) systems in case you want to connect with your existing phone provider.
The integration can feed those calls directly into the Bitrix24 CRM so if you have an existing contact in your CRM, it will pop up with their details, and the call can be recorded and saved directly on that contact page. There are also reporting tools available within the Bitrix24 telephony module as well.
What makes Bitrix24 a great VoIP business phone system? First of all, when you rent a number from Bitrix24, it is indeed very low in terms of the setup cost (ranging from four to six dollars per month), which makes it a fairly low-cost solution for you to integrate telephony services into your system.
Secondly, it’s flexibility. There are two different options in terms of telephony integration:
you have the Bitrix24 telephony where you can rent a number and use that number as your telephony integration
you can actually integrate the system with your external phone provider. For example, if you want to use an existing telephone number that you've had for a long period of time and you want to keep that number, then integration is the option that you should be going for.
Finally, it’s the fact that Bitrix24 itself is a collaboration suite consisting of 35+ business tools, and the VoIP business phone system is just one of them. You can use Bitrix24 as a contact center as it includes telephony, call tracking, callback, mail, live chat, website widgets, website forms, integration with Facebook, Instagram, Telegram, WhatsApp, Apple Business Chat, and more.
Create your free Bitrix24 account today to get access to one of the best VoIP phone systems on the market.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.