In addition to the vast SMS and email capabilities, Bitrix24 comes with a complete CRM Marketing module, which is essentially a central hub for all your external marketing activities. From here, you can launch SMS, email, voice broadcasting, and SMM campaigns, track their results, and have the data added to your Bitrix24 CRM automatically.
Finally, you can set marketing automation workflows when a text message is sent to a client based on a specific event inside the CRM.
Bitrix24 offers a number of SMS CRM integration possibilities. E.g., if you already use Twilio, you can connect your Twilio account to Bitrix24 via our SMS CRM integration app. This will allow you to receive incoming messages to your CRM.
Here’s how it works: the system searches for an entity in your Bitrix24 CRM (it could be a deal or a contact) for every incoming text message, then saves this message to that entity and then the sales rep who’s responsible for that particular deal/contact is notified immediately of the incoming message.
Our TextLocal app integration allows you to automate your business by hooking up SMS with automation rules and triggers. As a result, you can create a fully automatic sales funnel where text messages are automatically sent from your Bitrix24 account exactly at a specified time.
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* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.