CRM with SMS and email

Bitrix24 is a free CRM with SMS and email integration that supports both individual and bulk text messaging. We have integrations with all major SMS providers, including Twilio, Plivo, TextLocal, Lox, Clicksend, and dozens of others.

In addition to the vast SMS and email capabilities, Bitrix24 comes with a complete CRM Marketing module, which is essentially a central hub for all your external marketing activities. From here, you can launch SMS, email, voice broadcasting, and SMM campaigns, track their results, and have the data added to your Bitrix24 CRM automatically.

Finally, you can set marketing automation workflows when a text message is sent to a client based on a specific event inside the CRM.

Bitrix24 offers a number of SMS CRM integration possibilities. E.g., if you already use Twilio, you can connect your Twilio account to Bitrix24 via our SMS CRM integration app. This will allow you to receive incoming messages to your CRM. 

Here’s how it works: the system searches for an entity in your Bitrix24 CRM (it could be a deal or a contact) for every incoming text message, then saves this message to that entity and then the sales rep who’s responsible for that particular deal/contact is notified immediately of the incoming message.

Our TextLocal app integration allows you to automate your business by hooking up SMS with automation rules and triggers. As a result, you can create a fully automatic sales funnel where text messages are automatically sent from your Bitrix24 account exactly at a specified time.

Ready to get started? Create your free account now and see what Bitrix24 can do for your business!


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import and export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales Automation

  • Email marketing
  • Bulk SMS
  • Retargeting audiences
  • Voice broadcasting
  • Lead nurturing
  • Marketing automation

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll-free number
  • Use your number
  • Call recording
  • Call forwarding
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
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