Web based CRM software

Bitrix24 is one of the world’s biggest CRM systems by the sheer number of users (over 10 million, as of 2022), which is a testament to our continuous product improvement and attention to every little detail.

Web based CRM software

Nobody knows your sales process better than you do. What you need is the right tool to help you move the clients from one stage to another with zero friction - that’s where free CRM web based software comes in.

Set up your sales funnel inside our CRM to clearly see which stage any given deal is currently in and who is responsible for it. Create chats, schedule online meetings, add products to the catalog, and even receive payments - all inside a deal.

Bitrix24 CRM brings all your customer communication channels together into a single dashboard. From there, you can easily track all your customer interactions and collect actionable marketing data.

Whether it’s emails, texts, phone calls, web forms, live chats, social media platforms, or messengers, you can communicate with your customers directly inside Bitrix24. The message history is automatically saved and added to the respective lead.

Set the sales targets for your team and use our CRM Analytics module to track employee performance and sales numbers in real-time. Set up and receive work reports from your sales team on a regular basis - daily, weekly, or monthly. You can accept or decline these reports based on the assigned sales targets and track your employee efficiency (KPI).

Using our built-in online time clock, your employees can start/pause/finish their working day while you get their hours worked aggregated in a special dashboard. This data can be later used for calculating wages and tax payments.

Bitrix24 web based CRM is smart enough to generate a variety of conclusive sales reports automatically so that you could spend more time analyzing data and perfecting your business strategy.

Ready to get started? Create a free account now and see what Bitrix24 can do for your business.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users free
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM import/export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

CRM web based

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • Web-based CRM for small business
  • Currencies and taxes

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Free Contact Center

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

And internal collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24