If you are looking for a free virtual number, stop here. There is no such thing. Telephony providers sell/rent numbers and provide a connection for profit, you know? But if you can’t have what you want and you have to pay at least something, let’s make the best deal possible.
Bitrix24 is a CRM system with an integrated contact center including email, telephony, various communication channels and facilities to manage not just customer relationships and proper customer service but manage your agents and their quality of work.
In Bitrix24.Telephony you can rent a local or toll-free virtual number and/or connect your office or cloud PBX. If you already have a telephony system, you can integrate Bitrix24 CRM with it. Basically, there are no limits on how many numbers you can have with your company account or what equipment you should use. That saves you big on virtual number services. Call just transfers on your computer or Bitrix24 mobile app.
What is truly great, is how cheap our number rental service is. It costs more or less $6/month for a telephone line in most European countries, and you pay only for outbound calls. That’s it. If somebody calls you, you don’t pay. The only exception is toll-free numbers. Oh, and we can do numbers for around 60 countries. In several formats, actually.
Bitrix24 CRM and telephony, as was said, are not just phone renting. They come with features. You get caller ID recognition and CRM client base matching, established call distribution, call routing, call forwarding to the next available responsible person/agent. If nobody available, use canned responses and automated replies, start queueing. Conversations’ recordings are stored in Bitrix24 for every customer or company in their CRM cards. There are client and supervisor conversation rating, in case you want to improve the quality of your customer service.
Bitrix24 also comes with other communication channels, for example, email, instant messengers, social network messengers and others. There are also website builder, live chat, call back widget, CRM forms. CRM itself has the capability to run targeted marketing campaigns and analyse results. All processes are transparent and can be automated to reduce the number of routine operations for the agents.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.