Not only is it free, but it’s also a unique combination of a customer relationship management solution and a modern open-source help desk software. Multichannel contact center in Bitrix24 supports inbound and outbound calls, emails, website forms, messengers (WhatsApp, Facebook, Viber, Telegram, WeChat, etc), and social networks (FB and Instagram).
Bots and canned replies are available, which is really important if you have to deal with a large number of incoming inquiries or your support staff is limited. Another unique feature is the ability to create multiple support channels in the Bitrix24 customer service ticketing system. Each channel can have specific routing rules, workhour settings, automated actions, response time, etc.
Another great feature is the built-in telephony (not available on the free plan, however). If you have got a phone number people can use to call your business, you can make it really work for you with Bitrix24 online ticketing system.
Using Bitrix24 Telephony, you can receive and make calls from any place using just your laptop and a headset, have your incoming calls automatically registered and turned into deals in your CRM, use Interactive Voice Response and smart call routing to never put your clients on hold.
Ready to get started? Create a free account now and see what Bitrix24 ticketing system software can do for your business.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.