Online contact management system

Bitrix24 is the online contact management software you have been looking for. Featuring free unlimited contacts, leads, deals, quotes, and invoices as part of the Bitrix24 CRM, it offers you plenty of useful tools for smart contact management.

These days, it’s not always easy to find free contact management software that comes without a user limit and allows you to store as many contacts as you wish. Bitrix24 happens to be one of the prime examples of such software.

It comes with a built-in CRM system, contact center, and a wide range of lead generation tools (including email marketing and online ad management). Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.

All incoming messages from new users across any of your marketing channels can be easily added to the CRM and turned into leads to become deals later. Once you have acquired enough leads, you can sort and qualify them using our built-in lead scoring tool to see which prospects your sales reps need to focus on and assign them automatically. 

Having to deal with too many contacts? Not a problem - navigate them easily and find the right customer data within a few clicks in Bitrix24. You can even configure access rights for CRM fields to make certain fields invisible (e.g., deal amount) for specific users.

Finally, you can reach out to your potential and existing customers via the most effective channel - whether it's Facebook, email, phone calls, SMS, push notifications, or messengers.

Ready to start? Create your free Bitrix24 account now and get a full-featured contact management system for free.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited customizable database
  • Leads, Deals, Companies, Contacts, new CRM entities
  • Service-friendly fields
  • Custom cards
  • Timeline of interactions
  • 5GB free online storage
  • Cloud and on-premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android

Contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

CRM and more!

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

In-built Contact Center

  • Available from any CRM card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Plus some collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools



For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
10,000,000+ organizations have chosen Bitrix24