Call logging software is essential when you want to improve your service and maintain quality across all your call agents. So, what Bitrix24 has to offer as a good call logging software? Call management!
Agents should be able to use telephony, preferably, with whatever equipment available, record conversations with clients, recognise them and/or their orders. Bitrix24 has an unlimited contact database, a timeline of interactions with clients, ability to record and store calls, attached to their contact’s cards. Our telephony has in-built international number renting with cheap payment rates and a PBX integration that works pretty much everywhere. You will need just an internet connection.
Perfect, if one agent with work with a client all the way down to the end of the deal and clients will not have to wait if their agent is busy. Bitrix24 has the ability to do call routing, call forwarding, call distribution, call transfer, dialling and other features. Canned and automated responses are always a bonus.
And, of course, there should be a way to rate calls for customers, right? Thus, supervisors would be able to evaluate the quality and agent’s performance. Bitrix24 in general shows call statistics and can help with analytics. Contact Center and CRM interactions are fully transparent and available for evaluation.
Bitrix24 is better than just good.
In fact, our call logging software offers not just telephony, but other communication means, like emails, texting, social networks integrations, instant messengers and others. Everything you plugin will end up in your CRM, neatly attached to CRM contact cards. And, like your calls, can be analysed and supervised with Bitrix24 modules.
Bitrix24 CRM is fully-featured, free and capable to enhance sales and agent’s performance. Sales funnels help with customer journey planning and business process organization. There are plenty of tools for automation implementation, marketing, analytics. Sales Intelligence even counts ROI and can extract for you the best marketing channels.
There are also tools in our call logging software for helpdesk. There are CMS compatible website widget, 24/7 chat box and CRM form creator. (Website builder with smart templates too, if you are interested!) Our on-premise version has a strong helpdesk module with a ticketing system. Therefore, you can combine your call logging software with helpdesk and monitor the quality of communications to improve your customer service quality.
Bitrix24 is also available in the cloud. There are mobile and desktop applications or users can access the account from any browser.
Register today and try all regular and premium features.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.