Get a free call management system for small business from Bitrix24

Everything you need to run a fully-featured call center using nothing but a laptop and a headset is here. Get a smart call management system from Bitrix24.

Call management software

Take your business to the next level with a top-notch call management solution for sales, marketing, and support. No additional equipment or software to install - just create a Bitrix24 account and start calling!

Online call management system

Rent local phone numbers, create internal phone number extensions for your employees, set up virtual call queuing and forwarding - all with Bitrix24 Telephony. Our Telephony requires no additional software or hardware - just your laptop and a headset. Rent as many local numbers as you need to equip your sales team and start calling!

As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal! Thanks to the integration with Bitrix24 CRM, every call you make or receive can be recorded and added to the respective deal card. Incoming calls are automatically forwarded to a sales rep responsible for a particular lead or client.

You can also run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts and SMS texts - all to help you generate, qualify and nurture leads.

Enable IVR (interactive voice response) to handle support calls more efficiently, use smart routing to distribute the workload more evenly, measure customer satisfaction via client call quality evaluation.

Optimized for small business use, Bitrix24 works with your existing phone number (via SIP connector). Plus, you can also rent phone numbers in 50+ different countries - local, toll-free, and international phone numbers.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Inbound and outbound calls
  • Automatic dialer, IVR
  • Phone number rental in 60+ countries
  • Built-in free CRM 
  • Automatic call distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Cheap telephony rates
  • Cloud or on-premise (open source code access)
  • iOS and Android apps
  • API available

Call management service

  • Employee extensions (DID)
  • Greetings
  • Voicemail
  • Call recording
  • Call forwarding
  • Call transfer
  • Phone hours (business hours)

Call Center

  • CLI (calling line identity or caller ID)
  • ICR (intelligent call routing)
  • Unified desktop
  • CTI (computer telephony integration)
  • Calling script designer (via marketplace)
  • Unlimited lines
  • Unlimited numbers
  • Agent management
  • Client management
  • Learn more

Works with any equipment

  • Computer and headset
  • Smartphone support (iOS and Android)
  • VoIP/SIP phone sets (no SIP connector required)
  • Your PBX (SIP connector required)
  • Softphone support (no SIP connector required)
  • Learn more

Other communication channels

  • SMS
  • Email Marketing 
  • Instant messengers
  • Social network integrations
  • Helpdesk and ticketing systems (on-premise only)
  • Chatbox for website
  • Website forms and call back forms (via marketplace)
  • Learn more

Collaboration and communication for your team

  • Task and project management
  • Document management
  • Knowledge management
  • HR tools
  • Employee collaboration
  • Calendars and scheduling
  • Employee engagement
  • Social intranet
  • Much more!
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
12,000,000+ organizations have chosen Bitrix24

12,000,000+ organizations have chosen Bitrix24

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