Call management software

Take your business to the next level with a top-notch call management solution for sales, marketing, and support. No additional equipment or software to install - just create a Bitrix24 account and start calling!

Online call management system

Rent local phone numbers, create internal phone number extensions for your employees, set up virtual call queuing and forwarding - all with Bitrix24 Telephony. Our Telephony requires no additional software or hardware - just your laptop and a headset. Rent as many local numbers as you need to equip your sales team and start calling!

As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal! Thanks to the integration with Bitrix24 CRM, every call you make or receive can be recorded and added to the respective deal card. Incoming calls are automatically forwarded to a sales rep responsible for a particular lead or client.

You can also run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts and SMS texts - all to help you generate, qualify and nurture leads.

Enable IVR (interactive voice response) to handle support calls more efficiently, use smart routing to distribute the workload more evenly, measure customer satisfaction via client call quality evaluation.

Optimized for small business use, Bitrix24 works with your existing phone number (via SIP connector). Plus, you can also rent phone numbers in 50+ different countries - local, toll-free, and international phone numbers.