CRM call center software

Call your clients directly from your CRM using nothing more than a headset and Bitrix24 Telephony. No additional equipment is required, no additional software to install.

Bitrix24 CRM offers a wide variety of tools to help you find new clients, activate new sales channels, and optimize your marketing budget. Reach out to your clients in the most organic way - just give them a call from your local Bitrix24 phone number! 

Thanks to the integration with Bitrix24 CRM, every call you make or receive can be recorded and added to the respective CRM deal. Incoming calls are automatically forwarded to a sales rep who’s responsible for a particular lead.

As you’re speaking with a prospect on the phone, you can easily update their profile on the go in your Bitrix24 CRM call center and get ready to close the deal! But there’s more: you can run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts and SMS texts - all to help you generate, qualify and nurture leads.

Bitrix24 features a complete voice-based marketing automation suite capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, and more.

If you already have office/cloud PBX or can provide a SIP trunk, you can keep your current phone number and get Bitrix24 Telephony by renting a SIP connector. Keep making free phone calls and pay just for the outbound calls at your current rates to your existing telephony provider.