Get a free call center CRM from Bitrix24

Everything you need to get leads via phone and add them to your CRM in a single ecosystem is here. One of the best call center CRM solutions on the market.

CRM call center software

Call your clients directly from your CRM using nothing more than a headset and Bitrix24 Telephony. No additional equipment is required, no additional software to install.


Bitrix24 CRM offers a wide variety of tools to help you find new clients, activate new sales channels, and optimize your marketing budget. Reach out to your clients in the most organic way - just give them a call from your local Bitrix24 phone number! 

Thanks to the integration with Bitrix24 CRM, every call you make or receive can be recorded and added to the respective CRM deal. Incoming calls are automatically forwarded to a sales rep who’s responsible for a particular lead.

As you’re speaking with a prospect on the phone, you can easily update their profile on the go in your Bitrix24 CRM call center and get ready to close the deal! But there’s more: you can run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts and SMS texts - all to help you generate, qualify and nurture leads.

Bitrix24 features a complete voice-based marketing automation suite capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, and more.

If you already have office/cloud PBX or can provide a SIP trunk, you can keep your current phone number and get Bitrix24 Telephony by renting a SIP connector. Keep making free phone calls and pay just for the outbound calls at your current rates to your existing telephony provider.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Inbound and outbound calls
  • Automatic dialer, IVR
  • Phone number rental in 60+ countries
  • Built-in free CRM 
  • Automatic call distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Cheap telephony rates
  • Cloud or on-premise (open source code access)
  • iOS and Android apps
  • API available

Free CRM for Call Center

  • Leads/contacts/companies/deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and invoices
  • Products and product catalog
  • Currencies and taxes

Call Center

  • CLI (calling line identity or caller ID)
  • ICR (intelligent call routing)
  • Unified desktop
  • CTI (computer telephony integration)
  • Calling script designer (via marketplace)
  • Unlimited lines
  • Unlimited numbers
  • Agent management
  • Client management
  • Learn more

Works with any equipment

  • Computer and headset
  • Smartphone support (iOS and Android)
  • VoIP/SIP phone sets (no SIP connector required)
  • Your PBX (SIP connector required)
  • Softphone support (no SIP connector required)
  • Learn more

Other communication channels

  • SMS
  • Email Marketing 
  • Instant messengers
  • Social network integrations
  • Helpdesk and ticketing systems (on-premise only)
  • Chatbox for website
  • Website forms and call back forms (via marketplace)
  • Learn more

Collaboration and communication for your team

  • Task and project management
  • Document management
  • Knowledge management
  • HR tools
  • Employee collaboration
  • Calendars and scheduling
  • Employee engagement
  • Social intranet
  • Much more!
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24