Let’s discuss all Bitrix24 capabilities in order from big to small, okay?
Bitrix24 has a CMS website builder with adjustable smart blocks and templates for different industries. Free hosting and an unlimited amount of web pages and landing pages. You don’t need to be a programmer or designer to make something stylish and user-friendly. Our websites can have online store branches connected to a CRM, web forms and other tools for lead generation, customer support, etc.
The CRM system
Bitrix24 is a CRM at its core. Fully free and unlimited customer base, CRM elements with customizable cards and history of interactions, sales funnel, marketing campaigns… Bitrix24 has a wide variety of instruments for free. All filled web forms, live chat messages and widget notifications arrive in the CRM and get automatically attached to existing or new contacts and companies. Duplicates are effectively merged.
CRM cards have specific fields for services, like specialist’s time, room or resource booking. Got a customer? Make sure you have a place and time for them. There are also fields with google maps, product catalog positions and other industry-related alterations.
Contact Center actually makes it easier for you to communicate with your clients. Attach all channels available and use them from every CRM card. Just pick the way to contact the customer, and the system will do the rest and then stick a note to the timeline. You can also get leads and deals from other communication channels and process them. CRM forms, live chat messages and online store orders are only a part of your potential incomings.
Bitrix24 can generate CMS-compatible web forms, including online registration forms, and send filled ones to your CRM. You can attach the forms to the website you make with our builder. You also can attach our forms to any CMS website. WordPress- or Joomla-like services are compatible. Forms also can exist on a public page, just a link with autogenerated page. Send the web form to your client from our Contact Center. You don’t have to have a website to use our forms at all!
The form builder is flexible and fully customizable. You can choose fields, structure, colours, background, form placement. When it filled and sent, the system automatically matches filled fields of the form with fields of the CRM card. Existing customers can do this faster since the system recognizes their data and helps them to fill it up.
24/7 Live Chat box and website widget
They are versatile tools for customer support and customer service. The same rules as for web forms applied – CMS-compatible, device friendly, embeddable code, customizable and connected to the CRM. And there are no limitations on the number of users, time of session or number of messages. Just free and unlimited as your free online registration forms.
Bitrix24 comes with cloud and self-hosted versions. There are mobile and desktop app. You can also get access from any browser. Our free plan is free forever. And you can try all premium features with a 15-days trial.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.