Free customizable CRM

Bitrix24 is a highly flexible and customizable CRM software that gives you access to over 35 different tools for sales, marketing, project management, and communication, available in both cloud and self-hosted versions.

Bitrix24 CRM features a wide range of features, most of which could be easily customized to your liking, including:

  • Lead management

Capture, qualify and convert leads into paying customers. Move leads down the pipeline automatically using configurable rules and triggers. Organize and store all your customer data in one place.

  • Sales & marketing

Set up and run targeted marketing campaigns directly from your CRM. Create customer segments for more efficient cross-selling and upselling while keeping your customers notified of your special offers.

  • Customer service

Enable live chat on your website or use a classic helpdesk to provide quality customer service. Set up a chatbot for quick replies & smart request routing.

  • Custom fields

Not every standard field is a good fit for your business. With custom fields in our CRM, you can easily adapt the system to your business needs.

  • Analytics & Reporting

Track your marketing costs and calculate ROI to see which channels work best. Create sales forecasts based on purchasing trends and customer behaviour.

  • Other CRM customization capabilities 

custom deal cards for each of your sales funnels, fields visible to selected users, limited access rights to certain fields, and more.

  • Self-hosted version comes with API and source code

Our self-hosted version provides you with unlimited possibilities for product customization - change it any way you want.

Ready to start? Create your free Bitrix24 account today to join over 9 million companies that use Bitrix24 customizable CRM on a daily basis to grow their sales and improve their customer service.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited customizable database
  • Leads, Deals, Companies, Contacts, new CRM entities
  • Service-friendly fields
  • Custom cards
  • Timeline of interactions
  • 5GB free online storage
  • Cloud and on-premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android

Contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

Register free

CRM and more!

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

Register free

In-built Contact Center

  • Available from any CRM card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Register free

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Register free

Plus some collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools



Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
10,000,000+ organizations have chosen Bitrix24