Since Bitrix24 allows you to create websites, landing pages, and online stores, it has to be equipped with a wide arsenal of marketing tools - and that includes a live chat widget as well.
You can place our live chat widget anywhere on your website to provide instant support and customer service to all of your visitors. Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members. Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.
But it’s more than - and that’s where CRM integration comes in. All the customers, orders, and payments you receive from your website can be automatically added to Bitrix24 CRM. At the same time, all the dialogues from the live chat are saved in your Bitrix24 CRM and, if it’s a returning customer, the system will recognise them.
This allows you to acquire more leads and turn them into real customers by adding web forms and live chats to your Bitrix24-built website. For even more possibilities, you can install our third-party integrations to get even more possibilities for receiving payments, marketing, and sales.
Ready to start? Create your free Bitrix24 account now to join over 10 million companies worldwide that use Bitrix24 as their top-choice e-commerce and website builder software.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.