Free IT service management software from Bitrix24

Best IT service management software

Bitrix24 is an online collaboration and management platform designed to be fully integrated into your business processes and help you manage your team more efficiently.

What's included?


One of the main components of Bitrix24, our CRM is everything you would expect from a modern customer relationship management system + more. Not only does the Bitrix24 CRM allow you to store information about your clients and organize it the way you like, but it also helps you understand your sales pipeline better and find ways to optimize it.

As we’ve mentioned earlier, Bitrix24 CRM is not a standalone product that’s just there by itself - it is tightly integrated with the other business tools available in the Bitrix24 ecosystem, including the ones that help you grow online sales - like our Sites & Stores.

In addition to that, our CRM helps you automate the processes that are currently performed manually, which is quite convenient by itself and also gives you plenty of opportunities to increase your remote sales.

Here are some of the main features:

  • line unlimited quoting and invoicing

  • email marketing

  • sales funnel (pipeline)

  • interactions timeline

Task and project management

Being a service management software alright, Bitrix24 offers more than just CRM. It comes complete with a task management system that’s cross-integrated with other parts of the service, including CRM, video conferencing, chats, calendars, and project management.

Also available are Kanban and Gantt charts, both of which are ideal for managing a team or company-wide tasks and projects. You can track the time spent on a particular task, which is a nice thing to have if you pay your employees per hour.

HR, Intranet, and even more tools

With the social features built into Bitrix24, you easily encourage social interactions within your team in a way that’s tied in with their work. Stimulate employee engagement and drive organizational growth using our communication tools - chats, posts, video calls, and more.

Get rid of bureaucratic, multi-step approval processes by implementing Bitrix24 robotic process automation - you can automate processes like leave approval or expenses report. Let the machines do all the hard work and focus on what’s really important - people.

Finally, Bitrix24 comes in two versions - cloud and self-hosted, the latter geared mostly towards large enterprises that require full customization and advanced security options. Bitrix24 is free to start so go ahead and see it in action now. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • CRM
  • Task and project management
  • Online time clock
  • Video conferencing
  • Chats
  • Website builder
  • Built-in HR tools
  • Document management & collaborative editing
  • Employee/workload management
  • Mobile and desktop apps available
  • API and source code access
  • 500+ apps and integrations

Client management

  • Built-in CRM system
  • Leads, deals, contacts, companies
  • Quotes and invoices
  • Timeline of interactions
  • Product catalog
  • Email marketing
  • Access permissions
  • Sales funnel
  • Sales automation, rules, triggers
  • More

Project management

  • Unlimited tasks and subtasks
  • Checklists, task dependencies, sequences, etc.
  • Project deadlines, start and end dates
  • Kanban board
  • Gantt chart
  • Task reminders and automation
  • Task time tracking
  • Task and project templates
  • Mobile tasks
  • More

Employee management

  • Absence management
  • Company structure (Organization chart)
  • Work time tracking (online time clock)
  • Employee directory
  • User profiles (contact, personal, work information)
  • Work reports
  • Company and project knowledge bases
  • Private and shared calendars
  • HRMS
  • More

Communication and Collaboration

  • Free private social network
  • Individual/group/private chats
  • Calls and videoconferencing
  • Zoom integration
  • Calendars, scheduling, and planning
  • Mobile messenger and notifications
  • Project and workgroups
  • Mentions, polls, comments, likes, reward badges
  • Company-wide announcements
  • Email collaboration
  • More

Document management

  • Personal/group/company drive
  • File syncing
  • Online and local real-time editing
  • Document sharing
  • Public file and folder sharing
  • Files and folders access rights
  • File versions storage
  • In-file search
  • More
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
12,000,000+ organizations have chosen Bitrix24

12,000,000+ organizations have chosen Bitrix24

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