Deal tracking software

Bitrix24 deal-tracking software allows you to follow the whole customer journey, from awareness to purchase and even beyond that.

Bitrix24 CRM offers a wide variety of tools to help you find new clients, activate new sales channels, and optimize your marketing budget. Generate leads via a multitude of channels, including web forms, live chats, phone calls, or social media, and have them added to your CRM automatically.

Our CRM form designer, live chat, and website widget are CMS-compatible, which means you can use them on any website - whether you made it based on our templates or used one of your own.

Using our built-in lead scoring and tracking tool, you can easily track your deals and see which prospects your sales reps need to focus on. Set up your own, custom sales pipeline and move deals through each stage using automation rules and triggers.

With a 360-degree customer view in our CRM, you can navigate through your CRM records easily and find any client or deal data within a few clicks, contact a client directly from the profile via Zoom, phone, or email.

Since CRM is mostly about sales anyway, being able to track the payment status is also important. In Bitrix24 CRM, all the necessary information is displayed in the deal timeline: SMS message status, the payment method selected by the client, payment status, order status, payment amount.

Ready to start? Create your free Bitrix24 account today to join over 10 million companies that use Bitrix24 CRM on a daily basis to grow their sales and improve their customer service.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited customizable database
  • Leads, Deals, Companies, Contacts, new CRM entities
  • Service-friendly fields
  • Custom cards
  • Timeline of interactions
  • 5GB free online storage
  • Cloud and on-premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android

Contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

CRM and more!

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

In-built Contact Center

  • Available from any CRM card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Plus some collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools



For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24