Call center software free

Take your business to the next level with call center management software from Bitrix24. No additional equipment or programs to install - just create a Bitrix24 account and start your call center right away!

Why use a phone when you can get a whole call center for your business? Rent local phone numbers, create internal phone number extensions for your employees, set up virtual call queuing and forwarding - all with Bitrix24 Telephony.

Bitrix24 call center software features free inbound phone calls, outbound calls, interactive voice response, call history, call recording, queueing, transfers, and so much more. 

Reach out to your clients in the most organic way - just give them a call from your local Bitrix24 phone number! As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal!

Using this integration with our in-house CRM, every call you make or receive can be recorded and added to the respective deal. Incoming calls are automatically forwarded to a sales rep responsible for a particular lead or client.

There’s so much more you can do with Bitrix24 besides making calls. You can run an automatic dialer and call lists, install a callback widget on your website, send callback requests, use voice broadcasts and SMS texts - all to help you generate, qualify and nurture leads.

Just create your free Bitrix24 account, and immediately after you will be able to add an unlimited number of users and start utilizing the full potential of Bitrix24 as inbound call center software free of any limitations. You only need to pay if you’re making an outbound call or if you’re renting a phone number or SIP connector.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Inbound and outbound calls
  • Automatic dialer, IVR
  • Phone number rental in 60+ countries
  • Built-in free CRM 
  • Automatic call distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Cheap telephony rates
  • Cloud or on-premise (open source code access)
  • iOS and Android apps
  • API available

Fully-featured phone system

  • Employee extensions (DID)
  • Greetings
  • Voicemail
  • Call transfer
  • Call recording
  • Call forwarding
  • Business hours
  • Learn more

Call Center

  • CLI (calling line identity or caller ID)
  • ICR (intelligent call routing)
  • Unified desktop
  • CTI (computer telephony integration)
  • Calling script designer (via marketplace)
  • Unlimited lines
  • Unlimited numbers
  • Agent management
  • Client management
  • Learn more

Works with any equipment

  • Computer and headset
  • Smartphone support (iOS and Android)
  • VoIP/SIP phone sets (no SIP connector required)
  • Your PBX (SIP connector required)
  • Softphone support (no SIP connector required)
  • Learn more

Other communication channels

  • SMS
  • Email Marketing 
  • Instant messengers
  • Social network integrations
  • Helpdesk and ticketing systems (on-premise only)
  • Chatbox for website
  • Website forms and call back forms (via marketplace)
  • Learn more

Collaboration and communication for your team

  • Task and project management
  • Document management
  • Knowledge management
  • HR tools
  • Employee collaboration
  • Calendars and scheduling
  • Employee engagement
  • Social intranet
  • Much more!
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24