CRM software for charities from Bitrix24

Optimize your budget, manage your database, and reach out to your audiences online with our CRM for not-for-profit organizations.

CRM for nonprofits

If you run a non-profit company, you’ve got to spend and manage your budget wisely, and that includes software as well. Unfortunately, not all enterprise-grade software is budget-priced, but there are a few exceptions, one of which is Bitrix24. With this free cloud-based CRM, your non-profit organization can get a wide range of useful tools.

What is CRM for nonprofits?

In its simplest form, a CRM (Customer Relationship Management) platform by itself is a set of tools for managing all kinds of interactions with your customers - from communication and customer service to marketing and payments.

When it comes to a CRM system for non-profit organizations, most business owners are looking for a tool that would allow them to find new donors, communicate with partners efficiently, and structure information. That’s not to mention the ability to manage a company’s budget and donations with reliability and precisions.

Some of the basic things you could do with a nonprofit CRM software solution are the following:

  • creating donation pages with capture forms and CRM integration

  • building campaigns and organize fundraising events

  • accepting and processing donations online

  • setting automation rules to neatly organize donor data 

  • viewing individual donor profiles and tracking their interactions

  • creating segments and getting insights from data analysis

  • running marketing campaigns integrated with CRM 

  • increase donor retention rate and constituent conversion

  • collecting and analyzing all actionable metrics

With a properly implemented cloud-based online CRM, your nonprofit organization will be able not only to automate business processes and save time but also to maintain and improve relationships with donors and constituents. With all the information properly structured and presented, you will be able to make informed decisions and run more successful fundraising campaigns.

Bitrix24 Is the Best Free CRM for Non-Profits 

If you’re looking for a free CRM system for your non-profit organization, Bitrix24 is a perfect choice! First, it's free for an unlimited number of users. Second, Bitrix24 CRM for nonprofits comes with all the modern features - email marketing, voice broadcasting, data reports, customizable access rights, and more. Finally, it comes with a whole set of collaboration tools that will help you manage volunteers, discuss ideas, and set tasks for your team members.

Here are the basic features of Bitrix24 nonprofit CRM:
  • Easy-to-understand structure

  • Invite new users via an email link

  • Available in both cloud or on-premise versions

  • Daily backups

  • Easy administration

  • Secure two-step authorization

  • Mobile CRM for iOS and Android

  • Desktop application for Mac and Windows 

  • Access from any browser

  • API and source code available for the on-premise edition

  • Special discount for non-profits (for the paid plans)

Bitrix24 CRM software is ready to use right out of the box, you simply have to create your free account and get started right away. Creating email templates, customizing CRM statuses, managing admin access rights - all of that is done extremely easily in Bitrix24. If you ever need help, we have useful videos and manuals.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • High level of customization

  • Flexible access rights

  • 35+ tools in one platform

  • Free unlimited CRM

  • Task and project management

  • Social collaboration features

  • Communications

  • Contact center

  • Website templates with free hosting

  • Remote work-friendly

  • Mobile and desktop apps

  • And more!

Essential CRM tools

  • Contact management

  • Lead management

  • Product catalog

  • Online store

  • Quotes & invoices (unlimited and customisable)

  • Email marketing

  • Workflow automation

  • Learn more

Contact Center

  • Instant messengers

  • Email connection

  • Social networks contacts

  • Website widgets

  • Live chat support

  • Virtual PBX

  • Learn more

Volunteer coordination

  • Social network

  • File sharing

  • Document management

  • Calendars and scheduling

  • Intranet/Extranet

  • Group chats

  • Calls and videoconferencing

  • Mobile access

  • More


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24