With Bitrix24 telephony, you can rent local phone numbers, create internal phone number extensions for your employees, set up virtual call queuing and forwarding. On top of that, you’ve got a professional CRM system that’s fully integrated with all the sales tools you might need.
Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead. As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal!
Bitrix24 Telephony is a complete VBMA suite capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, and pretty much anything else that has the word “call” in it and can be automated.
You can use Bitrix24 call routing software to provide outstanding phone-based customer service. Enable IVR (interactive voice response) to handle support calls more efficiently, use smart routing to distribute the workload more evenly, measure customer satisfaction via client call quality evaluation.
Ready to start? Create a free account now and see what Bitrix24 phone call routing software can do for your business.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.