Best VoIP call routing software

If you are looking for affordable call routing software, try Bitrix24. It is a comprehensive VoIP telephony solution that practically allows you to run a whole call center inside your browser with nothing but a headset.

Best VoIP call routing software

With Bitrix24 telephony, you can rent local phone numbers, create internal phone number extensions for your employees, set up virtual call queuing and forwarding. On top of that, you’ve got a professional CRM system that’s fully integrated with all the sales tools you might need.

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead. As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal!

Bitrix24 Telephony is a complete VBMA suite capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, and pretty much anything else that has the word “call” in it and can be automated.

You can use Bitrix24 call routing software to provide outstanding phone-based customer service. Enable IVR (interactive voice response) to handle support calls more efficiently, use smart routing to distribute the workload more evenly, measure customer satisfaction via client call quality evaluation.

Ready to start? Create a free account now and see what Bitrix24 phone call routing software can do for your business.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users on the free plan
  • Unlimited teams
  • Unlimited tasks and subtasks
  • Document management
  • Calendars and scheduling
  • Time tracking
  • API, open source code, mobile apps

Time and planning

  • Clock-in/clock-out
  • Task time tracking
  • Exclusion of holidays and weekend days
  • Customizable workday settings
  • Daily planner
  • Online calendar
  • Mobile calendar

Task management

  • Unlimited personal and group tasks
  • Task templates
  • Task delegation
  • Different roles
  • Responsible persons
  • Tasks to calendar events
  • Tasks to in-built CRM
  • Time tracking
  • Gantt chart or Kanban style

Collaboration

  • Social intranet
  • Messenger
  • Online meetings
  • Polls
  • Appreciation badges
  • Mentions and comments
  • File sharing and synchronisation

Collaboration and communication for your team

  • Task and project management
  • Document management
  • Knowledge management
  • HR tools
  • Employee collaboration
  • Calendars and scheduling
  • Employee engagement
  • Social intranet
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
10,000,000+ organizations have chosen Bitrix24