Best sales support software

Bitrix24 has everything, you can dream of, to make your sales process better – CRM, sales funnel, lead/deal generation from Contact Center, workflow automation, robots, reporting, analytics, sales intelligence and more. Manage your sales, manage your team, pay only once.

Bitrix24 as a sales support software offers over 35 tools for enhancement of sales, team productivity and business efficiency. Let’s have a closer look.


Fully-featured CRM and Contact Center

Nothing saves your customers more than proper contact management and right communications. Bitrix24 can support all popular communication channels, starting with simple email or telephony and finishing social networks and instant messengers. Plug in what you have and receive incoming messages to your CRM. It will automatically recognise and attach them to client cards. If it’s a new contact, it will create a deal or lead for you to process further.

Bitrix24 comes with sales funnels and automation, that can manage all routine and repeating operations, saving your agents time and allowing them to concentrate on truly essential things. CRM system will manage to send invoices and quotes in time, as well as it will care that nothing is left behind. CRM cards can have simple ‘obligatory’ fields, that must be filled before the deal is proceeded on later sales funnel stages. 

In addition, Bitric24 is fully transparent and capable of marketing, analytics and forecasting. The platform can watch agents’ interactions with customers, communication channels payback, do call management, track ROI in terms of actual profit value. After all, the best sales support software should help you to improve. And you can improve only what you can measure.

A bonus:

Bitrix24 also has a CMS website builder with device-friendly and customizable templates. Plus, there are 24/7 chatbox, website widget and CRM form generator that work with any CMS websites, not just Bitrix24. So you can add these facilities to your communication channels and potential lead/deal sources. Bitrix24 also has an online store, product catalog and supports various payment systems integrations.


Team management: Intranet, Project management, HR, collaboration and communications 

Bitrix24 intranet is shaped as a social network and does not require special training to implement in team life. As a sales support software, the system provides benefits for the human side of your business as well, improving performance and efficient team management.

There are tools for HR and company organization management. For example, absence calendar or organization structure chart. Newsfeed has options for important company-wide announcements, obligatory ‘I read it’ marks, polls and others. Teams can have different groups and work privately. Individual users can work on their own. Access rights are flexible and customizable in Bitrix24. Moreover, there are knowledge and document management tools, employee directory, online file storage.

Managers can track efficiency with task/project management and reporting facilities. Simple clocking in/out and week reporting are available. Users can create tasks with different responsibility roles, help and supervise. Our system actually allows CRM elements’ inclusion. So you can include a customer as an extranet user and work with them on their project, or it’s possible just to attach their profile. In addition, there are calendars and event management. Tasks can be viewed as basic lists, but on Kanban boards or Gantt charts too.

There are tools for agent communications within a team. Users’ profiles are easy to find. They can contain all relevant information about skills, contact, professional details and other information. Tag search also available. Users can create private, group and company-wide chats. Bitrix24 can support calls and video conferences of up to 24 people. Users can create tasks from chat messages later.


Bitrix24 has unlimited possibilities and a wide range of capabilities. Register today and discover that our company follows the freemium policy and many of the key features listed below are actually free of charge and have no limits.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Team managers and other roles
  • Free unlimited customer database
  • Fee product catalog
  • Unlimited leads, deals, contacts, companies
  • 5GB free online storage
  • Cloud plans and on-premise editions 
  • Free unlimited CRM records
  • Sales management
  • Sales reporting
  • Sales tools
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android

CRM analytics and reports

  • Comprehensive CRM Analytics
  • Sales trends 
  • Employee performance reports
  • Call tracking
  • Keyword analysis
  • Report builder
  • Advertising ROI reports
  • Regular clients, top-grossing clients reports 
  • Customisable reports 

Contact Center

  • Mail
  • Telephony 
  • Call tracking 
  • Call statistics
  • Callback 
  • Website widgets
  • CRM forms
  • Live chat 
  • Instant messengers
  • Social networks integrations

CRM marketing

  • Email campaigns 
  • SMS campaigns 
  • Audio calls 
  • Voice broadcasting 
  • Messengers 
  • Retargeting in ad networks
  • Sale boost: repeat leads and deals
  • Booking and appointment scheduling 

Task and Project management

  • Unlimited tasks and subtasks
  • Recurring tasks
  • Checklists
  • CRM element, file, picture, test attachement
  • Task delegation
  • Participant roles and responsibility
  • Task reports
  • Time tracking
  • Holiday and weekend exclusion
  • Kanban and Gantt charts
  • Flexible access rights
  • Learn more

Team collaboration

  • Social network structure
  • Newsfeed
  • Groups for work and projects
  • Company announcements
  • Mentions, polls, rewards 
  • Comments, likes, emojis, file attachments
  • Instant messaging (personal, group, public chats)
  • Call and video conferencing
  • Comments
  • Personal profiles
  • Tags
  • Learn more
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
12,000,000+ organizations have chosen Bitrix24

12,000,000+ organizations have chosen Bitrix24

Start for free