Best free social media CRM

Bitrix24 is a free CRM-centric platform with integrated Contact Center. Facebook, Instagram, WhatsApp and 20+ other platform integration are available.

Bitrix24 is a solution that outruns most CRM systems and gives more social media integrations for free than some commercial platforms can offer.

Our in-built Contact Center allows you to manage all communication channels from one place. After you connect a channel, for example, email or a phone number, Bitrix24 automatically plugs it into the CRM system. Once you are done, all your incoming messages and calls from this channel are registered as potential leads/deals. Existing contact details are recognised and cataloged instantly. CRM automatically matched existing clients and companies with incoming and attached their profile.

All interactions with CRM entity are noted in the history of interactions. You know if it is their first purchase, what agent was in charge last time, ways of preferred communication, any comments from other agents and so on. And the best part here – as all their messages come to one place, you can communicate back through the same channels. Just what you want to use this time, Bitrix24 will do the rest. You won’t even leave the client CRM card.

Bitrix24 CRM works with Facebook (pages, comments, Facebook Messenger, Facebook lead ads), Instagram, WhatsApp, Viber, WeChat, Telegram, Apple Business Chat and many others, natively or via Microsoft Bot Framework.

Our social media CRM platform is operated by the freemium policy. That means that all key facilities are free and unlocked forever. CRM system, in particular, is fully featured and unlimited neither in the data size, not in the amount of revenue you can make. Create sales funnel, product catalog, manage your leads and deals, clients and companies, establish some automatics and run marketing campaigns. Quoting and invoicing, taxing and online payment systems integrations are also available.

In addition, you can create your own website with Bitrix24.Sites and add such communication channels as live chat, website widget or CRM forms. These communication channels are compatible with any CMS website pages and embeddable to various device formats.

Register now and become a part of our 10 million + community around the globe. And remember, a free plan is free forever. And if you want to try premium features, there is a 15-days trial.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited contacts and companies
  • Online lead/deal management
  • In-built contact center
  • Social networks integrations
  • Instant messengers
  • Other communication channels
  • Email marketing
  • Quoting & invoicing
  • Marketplace integrations
  • Mobile and desktop applications
  • Cloud or self-hosted
  • API & open source code

Contact center

  • Available from every CRM card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Register free

Fully-featured CRM without limits

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

Register free

Website builder

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Register free

More than CRM with contact center

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools

Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24