Best free online contact database

Generate leads via communication channels of Contact Center, process leads and deals in sales funnels of your CRM, store your contacts and companies in data base. And with Bitrix24 you can do everything from one place!

If you just need a place to keep your online contact database for free, you can go and get something else. Sure, Bitrix24 can do that for free and without limits, but this platform is so much more than regular CRM database software! Let me tell you more about it.

Bitrix24 is a free online contact database with unlimited CRM, Contact Center, Website templates, and inner collaboration tools, including task/project management, HR, communication tools, document management, knowledge base, intranet virtual workplace with social network structure. 

In addition, Bitrix24 comes with mobile and desktop apps, not just plain browser access. There are also cloud versions or self-hosted editions.

But let’s get down to free online contact database capabilities. You came here for them, didn’t you?


Online contact database

Plain and simple. Free and unlimited. You can store as many clients or companies, as you want. Storage also can be imported and exported from Excel. Marketplace integrations can ease the transfer from other CRMs if you use any. Lead/deal cards have customizable fields and a flexible structure, so you can adopt the Bitrix24 CRM system to your business needs. If you have several agents and/or several sales funnels, you can make cards’ view individual for every user or sales funnel, depending on their needs.


CRM and Contact Center

You can run leads and deals in your CRM, manage your database. If you integrate communication channels in the Contact Center, you can have them all in one place and from each CRM card. Call from a client? Email from another? All incoming can become leads/deals.

If the CRM system recognises your client, they get automatically attached to their profiles accordingly. Interactions will be recorded in a timeline. Agents with access can see the timeline in real-time. There is no more problem with keeping track of promises you make to clients/companies of yours even if you have several responsible salespeople.

You can communicate with your clients and run marketing campaigns through your communication channels. Bitrix24 Contact Center has a wide variety of channels, starting from traditional telephony and calls to the most recent social network instant messengers. CRM system can feature customized invoicing and quoting, bills and taxes. It is specifically helpful if you work with online storage and product catalog.

  

Website templates and all that jazz 

In addition, you can use any type of CRM forms (even personalized), that can be attached to your website. Bitrix24 has a website builder if you are interested, but our forms and widgets can function on any CMS website. (Examples, WordPress or Joomla). Widgets are free and available too. There are 24/7 live chat and call back button. Session time is not limited as well as the number of agents.


Now, do you believe that Bitrix24 is actually something bigger than a regular free online contact database?

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Free unlimited contacts and companies
  • Online lead/deal management
  • Free email marketing
  • Free contact center
  • Free quoting & invoicing
  • Free sales reports
  • Free marketplace integrations
  • Mobile and desktop applications
  • Cloud or self-hosted
  • API & open source code

Free contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

Fully featured CRM without limits

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

Free Contact Center

  • Available from CRM entity card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

And internal collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24