Bitrix24 is the best intranet portal software for your company because it combines virtual office facilities and HR tools with fully functional CRM with Contact Center and website builder.
In short, Bitrix24 is shaped like a social network, where users can manage their profiles, communicate with others and do their job. All from one place. There are CRM, Contact Center, website builder, marketing and analytics modules to help your external business processes. And there are internal collaboration facilities – task and project management tools, document management, knowledge management, calendars, scheduling. Communications in our customer portal software include newsfeed with comments, chats, calls, video conferences.
Our web portal software has:
1. Flexibility and Adaptability
Bitrix24 is a versatile platform with a wide variety of uses. It can be used by individuals, small teams, businesses of any size and industry, charity organizations and large enterprises. Most processes in Bitrix24 are customizable and adaptive for your needs. Adjust stages in sales funnel, structure organization chart, alter access rights for different departments and teams.
2. Availability and Security
Our client portal software can be accessed from mobile and desktop applications, or from any internet browser. Intranet users can log in to the company’s account and see parts of the business where they have access. There is a possibility to extranet users’ addition. Work with clients and partners in one place, and they will not have access to files of your organization. And no more worries, that fired employee will get access to private business facilities.
3. Self-service facilities
Bitrix24 has understandable and accessible knowledge management and document management facilities. Users with access can see information from knowledge bases made by colourful and stylish smart blocks. Managers can approve documents, deal with requests, run reporting processes without a single paper printed. Fully remote work is possible with just one platform.
4. Organization and self-organization
Our intranet portal software has a variety of tools for self-organization and collaboration. IN particular, there are Tasks and Projects, where users, teams and the whole company, in general, can work on their goals, privately or sharing them with colleagues. Users can have calendars, do event management, create workgroups. Extranet users (clients or partners) can be included in some processes, for example, in events scheduling or in tasks. Got an order? Meet with the client, work with them and keep them informed. Bitrix24 will help.
5. Proper CRM, Contact Center Marketing and analytics
Bitrix24 is a mature CRM-centered platform with everything that it entails. Contact Center can support all major communication channels from basic emails to social network messengers’ integrations. With Bitrix24.Sites you can add several more channels, including chat box, website widget and any CRM forms.
All incoming messages come straight to the CRM system and process by agents accordingly. Automation and robots can save time and boost agents’ efficiency. The system has flexible CRM cards settings and a timeline of interactions. You can run marketing campaigns through existing communication channels and keep it consistent.
All results and actions are logged and can be analysed later.
Bitrix24 is a comprehensive and agile platform with significant potential. Register today and try it first. The free plan in our client portal software is free forever. And you can try our premium features with a 15-day trial.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.