Best free customer tracking software

Bitrix24 is the world’s famous free CRM and customer tracking software with over 35 free tools to manage your sales, generate new leads, reactivate customers and more!

Let have a look at what we have here in Bitrix24:

1.     Customer database

With leads, deals, contacts and companies. And if you use something else, work, for example, with contracts, you can actually create your own CRM entity with smart processes. The database is free and has several options for easy migration from other CRM systems. CRM cards are extremely flexible and have customizable fields of different formats. Bitrix24 is a service-friendly platform, and there are features for service booking. There are a product catalog, obligatory CRM fields, responsible persons, automatic history of interactions, and many other big and small things to help you in database management. All are free.

 

2.     Fully-featured mature CRM

Integrate communication channels, run marketing campaigns, built sales funnel, create automation, process leads and deals, quote and invoice, get paid with online payment system integrations. There are tons of free tools in our customer tracking software that will help with boosting sales. 

Plus, you can work with your clients, partners and freelancers in tasks and projects, include CRM elements to tasks and projects, events in calendars, let them join documents, group posts and some other ‘public’ places on your intranet. Yeah, Bitrix24 can do all these things too. Don’t worry, it has a simple structure of a social network, but for work.

 

3.     Marketing campaigns and customer segmentation

Our CRM is fully transparent, so you can use communication channels to run marketing campaigns and measure performance with the analytic tools. Use your customer database to segment and target groups and find the best way to deliver your content, because our system can actually give you statistics and analysis of your actions.

 

4.     Communication with customers and support

There is an in-built Contact center with all important channels from the modern era – messengers, telephony, emails, social networks and others. Once you plug them in, you can use them from any CRM card. All communications will be recorded in the timeline. 

Plus, you can use our website builder to create your own professional looking website with landing pages and just content pages. Bitrix24 also offers all kinds of CRM forms, 24/7 live chat and website widget that is CMS-compatible, device-friendly and can exist literally everywhere. Embed them on your page and collect additional leads, customer support enquiries, even orders and time slots booking. 


Are you ready to try the best free customer tracking software? Register today and remember, that a free plan is free forever. Plus you can try premium features with a trial. 10 000 000 companies already use us.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Fully custom database
  • Leads, Deals, Companies, Contacts, new CRM entities
  • Service-friendly fields
  • Custom cards
  • Timeline of interactions
  • 5GB free online storage
  • Cloud and on-premise
  • Unlimited CRM records
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android

Contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

CRM and more!

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

In-built Contact Center

  • Available from any CRM card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Plus some collaboration tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools



For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24