Best free customer database software

Bitrix24 offers a free unlimited in size or functionality customer database software. Manage your clients, companies, leads and deals. Improve your sales, manage your agents.

Bitrix24 facilitates more than 35 tools for different business needs. Most of them are free. And we are pretty sure nobody will give you more for free than Bitrix24.

It is also quite secure on our servers. There are at least two separate backups every day for your data. (Look it up!) And in the database itself, you can be sure that your data is safe with flexible access rights, two-step authorisation and assigned responsibility persons.

Bitrix24 customer database software is a fully-featured CRM system. This part is absolutely free of charge. Move your data from Excel tables, it’s the 21st century already. Bitrix24 stores all your data of customers and/or companies in a convenient format of CRM cards. There are truly no limitations on your data size.

Cards are flexible and customizable. Bitrix24 can adapt to product-based businesses and service-based. You can create fields specifically for your type of organization and/or industry. It takes some efforts, indeed, but if you want something fast, ask our partners, they have ‘pre-set’ solutions for the majority of industries.

Entity cards can have obligatory fields that have to be filled in order to process the card further on sales funnel stages… Yes, a flexible sales funnel is also a part of the deal with our free customer database software. Anyway, entity cards’ view is adjustable to every sale funnel you have or even every user. As was said, it is customisable.

Every CRM card in Bitrix24 has a history of interactions and support a full spectrum of available communication channels from the Contact Center. If you connect existing channels to Bitrix24 or create a new one, you will be able to see incoming messages and communicate with your customers/companies directly from the CRM system. Order calls from your clients, customer support emails, marketing campaigns and many other opportunities to manage your customer relationships in Bitrix24 customer database software.

Bitrix24 also offers a free website designer, where you can sell your products in an online store, catch new leads with CRM forms, website widgets and live chat.

Fun fact: everything we listed here is, like, lesser half of what Bitrix24 can do. You seriously need to try it on your own. And if you want more, give our premium features a 15-day trial run first.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Free unlimited contacts and companies
  • Online lead/deal management
  • Free email marketing
  • Free contact center
  • Free quoting & invoicing
  • Free sales reports
  • Free marketplace integrations
  • Mobile and desktop applications
  • Cloud or self-hosted
  • API & open source code

Contact management and CRM

  • Unlimited database records
  • Customizable contact cards
  • Flexible fields
  • CRM with leads VS. without leads (simple/classic)
  • Contacts distribution between agents
  • Forwarding and queueing
  • Responsible agents
  • Calendars and scheduling with CRM elements
  • Learn more

Fully-featured CRM without limits

  • Quotes and invoices
  • Sale stages
  • Kanban view
  • Sales funnels
  • Interaction history (timeline)
  • Automation
  • Supervision function
  • Detailed reports
  • Learn more

In-built Contact Center

  • Available from CRM entity card
  • Email
  • Telephony
  • Instant messengers
  • SMS
  • Social networks
  • Marketing campaigns
  • Other channels integrations
  • Other traditional contact center activities to explore

Website templates

  • Website templates (CMS)
  • Any device-friendly
  • Flexible structure
  • Free unlimited hosting
  • 24/7 Live Chatbox
  • Website widget
  • Any type of CRM forms
  • Online store
  • Product catalog
  • Learn more

Collaboration and communication tools!

  • Intranet
  • Social network structure
  • Newsfeed
  • Announcements, polls, likes, comments
  • Reward badges and employee engagement features
  • Private, group, public chats
  • Call and videoconferences
  • Calendars and scheduling
  • Task and project management
  • Document management
  • HR tools
  • Knowledge management
  • And other tools
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24