Best free CRM for small business

Running a business is tricky. Most of the time you probably don’t even know what you’re doing for sure. Bitrix24 can get you covered with organization, CRM, sales, communication, collaboration and the rest.

Best free CRM for small business

So, you felt the need to start managing clients for your small business? Bitrix24 is the right choice for you because we offer more than 35 tools for all sides of your business, and all of them are free. The platform operates the freemium policy and does not limit any of the key features.

Contact management and CRM

Bitrix24 offers fully-featured, mature totally free CRM with contact management features. Unlimited data, unlimited deals, contacts and companies. If your business works with something specific, you can create your own CRM entities with smart processes. CRM cards’ view and configuration are flexible, suitable for good- and service-based organizations. You can customize cards for every sales funnel you have or even every user can create their personal view of the information.

Sales funnel and online selling

Stages of deal processing are customisable. Then you can move along the customer path and set up some automation. Obligatory fields, a timeline of interactions, in-built contact center make it easy to deal with the customer in the best way THEY want. You fill CRM cards, communicate with clients, work on their orders and projects. Use product catalog for stocking. There are custom quoting and invoicing templates in Bitrix24, as well as online payment systems integration. Just send a link with payment options. Nowadays customers already expect it.

Marketing and customer support later

You finished the deal, client ‘went home’ satisfied. But you still have their details in the CRM, and Bitrix24 gives you tools to run targeted marketing campaigns basing on their CRM cards. You know what to do, right?

Same with customer support. There are CRM forms of any type, including inquiry forms and ‘callback’, there are live chat box and website widget. Place forms on your website or send them as links from customer support email. You can use customer’s CRM card timeline to see what they bought and help them with it. Simple as that!


Bitrix24, in addition to free CRM for small business, can be a free virtual office. There are HR tools, task and project management, document management, knowledge management, facilities for teamwork, time and workload management, calendars, chats, videoconference tools and many other essential instruments that help to structure and organize work.

More than 10 million companies use our platform in the cloud and as self-hosted. There are desktop and mobile apps, and online access from a browser. Bitrix24 is something that you can integrate without specific training. Set up an account in 30 seconds, send other users an invitation link.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Leads, deals, contacts, companies
  • Unlimited users for free
  • Customer database
  • Product catalog
  • 5GB online storage free
  • Cloud and on-premise with open source code
  • Unlimited CRM records
  • CRM Import/Export
  • Migration from other CRM 
  • Flexible access permissions 
  • Free mobile app for iOS and Android

Free client management

  • Unlimited client database
  • Product catalog
  • Leads, deals, companies, contacts
  • Custom CRM entities
  • Quotes and invoices
  • CRM reports (sales, leads, agents)
  • Customer interactions history
  • Custom fields
  • Flexible access permission rights
  • Customer birthday reminders

Register free

Customer relationship management (CRM)

  • Emails to & from clients
  • Phone calls to & from clients with recordings
  • Chat with customers
  • Reports
  • Quotes and invoices
  • Local currencies and taxes
  • Calendar and scheduler
  • Duplicate control
  • Access permissions
  • Workflows

Register free

More than just CRM

  • Videoconferencing (up to 48 users)
  • Tasks and projects
  • Document management
  • Knowledge management
  • Calendars
  • Private, group, public chats
  • Marketplace apps integration
  • Mobile and desktop applications
  • File storage
  • Sales agent management (HR)
  • Safe intranet (collaboration)
  • Employee engagement
  • Much more

Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
12,000,000+ organizations have chosen Bitrix24

12,000,000+ organizations have chosen Bitrix24

Start for free