So, you felt the need to start managing clients for your small business? Bitrix24 is the right choice for you because we offer more than 35 tools for all sides of your business, and most of them are free. The platform operates the freemium policy and does not limit any of the key features.
Stages of deal processing are customisable. Then you can move along the customer path and set up some automation. Obligatory fields, a timeline of interactions, in-built contact center make it easy to deal with the customer in the best way THEY want. You fill CRM cards, communicate with clients, work on their orders and projects. Use product catalog for stocking. There are free quoting and invoicing in Bitrix24, as well as online payment systems integration. Just send a link with payment options. Nowadays customers already expect it.
Same with customer support. There are CRM forms of any type, including inquiry forms and ‘callback’, there are live chat box and website widget. Place forms on your website or send them as links from customer support email. You can use customer’s CRM card timeline to see what they bought and help them with it. Simple as that!
Bitrix24, in addition to free CRM for small business, can be a free virtual office. There are HR tools, task and project management, document management, knowledge management, facilities for teamwork, time and workload management, calendars, chats, videoconference tools and many other essential instruments that help to structure and organize work.
More than 10 million companies use our platform in the cloud and as self-hosted. There are desktop and mobile apps, and online access from a browser. Bitrix24 is something that you can integrate without specific training. Set up an account in 30 seconds, send other users an invitation link.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.