What makes Bitrix24 such a great tool is that, unlike some other social CRM systems, it is absolutely free to start and use (for an unlimited number of users). In addition to that, Bitrix24 features an advanced CRM social media integration that covers all major social media platforms.
Bitrix24 allows you to manage all the communications and interactions with your customers from a single dashboard we call the Contact Center. Inside this dashboard, all the customer conversations and other forms of interactions are automatically saved to your Bitrix24 CRM, independent of the social media platform or messenger your customer is using.
To get access to the chat history and contact information pertaining to a particular client, all you have to do is open the client’s profile - it’s all there. Plus, you can listen to the phone call recordings (if there are any), read the emails or text messages from/to the client, and basically, get access to the history of all your interactions with a client directly in this client's profile in your Bitrix24 CRM. Access permission rights can also be configured in this section to provide granular permissions in case it’s needed.
Bitrix24 CRM integrations include (but are not limited to) the following social media platforms:
Facebook (pages, comments, Facebook Messenger, Facebook lead ads)
Apple Business Chat
In addition to that, Bitrix24 CRM features plenty of sales and marketing tools to help you automate your CRM routine and optimize the sales process. Throw in some social media advertising capabilities and a full set of classic CRM tools (unlimited leads, deals, contacts, product catalogue, quotes and invoices, email marketing, etc.), and you will get the picture.
Oh, and did we mention Bitrix24 social CRM is completely free to use? Not only that, but it also helps you to transfer data from other systems to Bitrix24 using our CRM data migration tool, in case you decide to go with Bitrix24.
Ready to start? Create your free Bitrix24 account now for an unlimited number of users, and see for yourself why millions of businesses all over the world use Bitrix24 as their social media CRM.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.