Best free CRM with social media

If you are looking for a free CRM with social media, try Bitrix24 - a 100% free CRM that features integrations with all major social media platforms, including Facebook, Instagram, Telegram, WeChat, Viber, Slack, Skype, and more.

What makes Bitrix24 such a great tool is that, unlike some other social CRM systems, it is absolutely free to start and use (for an unlimited number of users). In addition to that, Bitrix24 features an advanced CRM social media integration that covers all major social media platforms.

Bitrix24 allows you to manage all the communications and interactions with your customers from a single dashboard we call the Contact Center. Inside this dashboard, all the customer conversations and other forms of interactions are automatically saved to your Bitrix24 CRM, independent of the social media platform or messenger your customer is using. 

To get access to the chat history and contact information pertaining to a particular client, all you have to do is open the client’s profile - it’s all there. Plus, you can listen to the phone call recordings (if there are any), read the emails or text messages from/to the client, and basically, get access to the history of all your interactions with a client directly in this client's profile in your Bitrix24 CRM. Access permission rights can also be configured in this section to provide granular permissions in case it’s needed.

Bitrix24 CRM integrations include (but are not limited to) the following social media platforms: 

  • Facebook (pages, comments, Facebook Messenger, Facebook lead ads)

  • Instagram

  • WhatsApp

  • Viber

  • WeChat

  • Telegram

  • Apple Business Chat

  • Slack

  • Skype

In addition to that, Bitrix24 CRM features plenty of sales and marketing tools to help you automate your CRM routine and optimize the sales process. Throw in some social media advertising capabilities and a full set of classic CRM tools (unlimited leads, deals, contacts, product catalogue, quotes and invoices, email marketing, etc.), and you will get the picture.

Oh, and did we mention Bitrix24 social CRM is completely free to use? Not only that, but it also helps you to transfer data from other systems to Bitrix24 using our CRM data migration tool, in case you decide to go with Bitrix24.

Ready to start? Create your free Bitrix24 account now for an unlimited number of users, and see for yourself why millions of businesses all over the world use Bitrix24 as their social media CRM.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Register free

Import and export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Register free

Sales Automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Register free

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll-free number
  • Use your number
  • Call recording
  • Call forwarding

Register free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
10,000,000+ organizations have chosen Bitrix24