Best CRM for Twilio

Bitrix24 allows you to send text messages to your clients directly from your Bitrix24 CRM using our Twilio CRM integration. This is a one-way integration, which means you can send messages but cannot receive them from your clients.

Best CRM for Twilio

How does it work?

First, you need to create a new Twilio account (in case you don't have one already). Go to twilio.com and click the Sign up button at the top right corner. Complete the form, sign up with your email, specify your phone number and enter the verification code that has been sent to your number.

You will be redirected to the Twilio console, where you can get a new Twilio phone number. By clicking “Get a Trial Number”, you will see your new Twilio phone number in a pop-up window. In Settings, go to Geo Permissions and select locations you're going to send text messages to. Navigate to the Twilio Console Dashboard and copy your ACCOUNT SID and AUTH TOKEN.

To configure Bitrix24 and Twilio integration inside Bitrix24, go to Sales Center, choose SMS Provider, select the unit Twilio.com, enter your ACCOUNT SID and AUTH TOKEN of your Twilio account in the appropriate fields and click Connect.

Once Twilio is connected to your Bitrix24, you can start sending SMS messages from your Bitrix24 CRM. To send messages from Bitrix24, open a CRM element (lead, deal, contact or company), go to the SMS section, enter the message text and click Send.

Please note that if you use the Twilio demo version, you can send text messages to verified numbers only. If you want to send messages to any number, you will need to upgrade your Twilio account.

In case you have several Twilio numbers connected to Bitrix24 CRM, you will be able to choose the number from which SMS will be sent.

Alongside Twilio Bitrix24 works with many popular telephony systems, like Asterisk, 3CX, Zadarma, Free PBX, RingCentral, Plivo, Zoiper and others.

Ready to get started? Create a free account now and see what Bitrix24 Twilio CRM integration can do for your business.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page

Basic Features

  • Unlimited users free
  • Custom quotes and invoice
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best free CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Contact center and telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding

Communication and collaboration

  • Searchable private and public chats
  • Audio and video calls
  • Online video recording, screen sharing
  • Employee directory 
  • Customisable user profiles
  • HR tools
  • Media file sharing
  • Company-wide announcements
  • Relevant news, polls, group news
  • More about it here

Document management

  • Online documents & file sharing
  • 5 GB storage free
  • Company/Department/Employee drives
  • Flexible and customizable access rights
  • Cross-device files syncing & access (PC/Mac/iOS/Android)
  • Share access rights, a-la Dropbox, via post, chat
  • Time and password restricted sharing
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
10,000,000+ organizations have chosen Bitrix24