Bitrix24 is a versatile platform with a strong CRM core. All CRM features are totally free and unlimited. You can work with your business contact list directly from the app. There are various ways of how to make a business contact list work for you. And all paths go through the CRM system, not some Excel tables, sorry. In a long perspective, it’s going to be hard to manage. Bitrix24 can help you import your files to the system from most other sources.
In the CRM system, you can run leads and deals through customizable sales funnel stages, fill in relevant details. All entity cards are flexible to your needs. When deals are sealed and proceeded, the data from your customers and partners will remain in one place – the Bitrix24 CRM system. If any of your CRM elements contacts again, CRM will automatically recognise their details and offer you a match and auto-fill. Duplicates of contacts or companies are automatically merged, so there is no need to worry about messy copies in your data. And if the system isn’t sure about something, it will ask you.
But that’s basic. The true perks start when you plug in Bitrix24 Contact Center. It supports multiple communication channels, like instant messengers, social networks, emails, telephony and others. All incoming messages land in your CRM as new leads/deals or become a part of existing ones. Every interaction with a CRM element is automatically noted in a timeline. Thus, it becomes an easy way of how to organize a business contact list and manage it with minimum effort.
Well, free website templates with unlimited hosting, webpages and landings is definitely something. There are also any CMS compatible website widget, 24/7 live chat, CRM forms as additional ways of communication with your potential business contact list members.
Bitrix24 also contains an enormous number of tools for internal communication and collaboration. Private and group chats, available from CRM, call and videoconferences, newsfeed. Social network stuff but for work, you know? No need to actually teach users how to use it.
And there are some essential tools from HR, time and document management. Users can freely use task and project management system. There are no limits on the number of tasks you can create and run simultaneously. Flexible access rights are very helpful when you need to separate your private projects, group/team projects and projects of different departments.
Bitrix24 is available as a mobile or desktop app, or from any browser. There are cloud version and self-hosted edition. Our free plan is free forever. You can try all premium features in a 15-day trial.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.